problem with the product key RRS feed

  • Question

  • we are having problems with the software. we bought it and a one year subscription at costco and its telling us we need to suubscribe after going through the whole process of typing in the product key. the hard drive burned up and had to be replaced after the software was installed, then we tried to install it again afterwards and its not working, plaese get back to us asap


    larry pearce

    Monday, June 23, 2008 12:37 AM


  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2




    Monday, June 23, 2008 3:14 PM