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Windows activation error 0x80070426 RRS feed

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    I am getting the error as "error code 0x80070426" when i click on "windows activate now" link in mycomputer properties.

    Please look at the windows diagnostic tool report below,


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FA46DBEB-3818-4B2C-8EFF-B72B9CF40290}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error: P:20100819191113275
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\florence\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FA46DBEB-3818-4B2C-8EFF-B72B9CF40290}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-738897624-663882660-2828081919</SID><SYSTEM><Manufacturer>LENOVO                          </Manufacturer><Model>IdeaPad Y450                    </Model></SYSTEM><BIOS><Manufacturer>LENOVO    </Manufacturer><Version>17CN28WW  </Version><SMBIOSVersion major="2" minor="5"/><Date>20090702000000.000000+000</Date></BIOS><HWID>13313507018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5A681144688DF26</Val><Hash>hjdsBoXbuXEp6sTE9XVGdt5IHiU=</Hash><Pid>81602-915-1459286-68068</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAQACAAAABAABAAEAeqgGwlbt5qG+TtIM8vTWm4ZS2fUmihz4rFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  CB-01  
      FACP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   LENOVO  CB-01  
      MCFG   LENOVO  CB-01  
      TCPA   LENOVO  CB-01  
      SLIC   DELL    QA09  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm


    I am able to run software licensing services using command prompt.

    Thursday, August 19, 2010 2:20 PM

Answers

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     Hello MohanPadamata,

     The Diagnostic Report indicates that Vista is experiencing a Tamper. I know this because the TTS Error line is showing a Time Stamp for when the last Tamper occured. The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is experiencing starts with a "P".  I'll be honest, in the 4 years I've been supporting WGA on Vista, I have  seen a P type Tamper very few times and don't even know what the P stands for.

      I can give you steps that may help


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    b. Repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

    c. Reset Vista's Licensing Store:
    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at http://support.microsoft.com/gp/contactwga for further assistance. 

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:38 PM
    Thursday, August 19, 2010 7:38 PM

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     Hello MohanPadamata,

     The Diagnostic Report indicates that Vista is experiencing a Tamper. I know this because the TTS Error line is showing a Time Stamp for when the last Tamper occured. The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is experiencing starts with a "P".  I'll be honest, in the 4 years I've been supporting WGA on Vista, I have  seen a P type Tamper very few times and don't even know what the P stands for.

      I can give you steps that may help


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    b. Repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

    c. Reset Vista's Licensing Store:
    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at http://support.microsoft.com/gp/contactwga for further assistance. 

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:38 PM
    Thursday, August 19, 2010 7:38 PM
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    Hi Darin,

    Really great. The step#a worked for me. I just scanned my system and replaced slsvc file from other research and my windows got activated now. Thanks a ton for your help.

    Also, when i purchased this software i had an offer to upgrade to windows7 freely. but now i dont know how to do that. Please advise if you have any information on this .

    Once again thanks a lot for your help.

    Friday, August 20, 2010 3:49 AM
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    "MohanPadamata" wrote in message news:99e8fb04-87ff-4a28-85cb-d8c2b5e037e8...

    Hi Darin,

    Really great. The step#a worked for me. I just scanned my system and replaced slsvc file from other research and my windows got activated now. Thanks a ton for your help.

    Also, when i purchased this software i had an offer to upgrade to windows7 freely. but now i dont know how to do that. Please advise if you have any information on this .

    Once again thanks a lot for your help.


    You should have ordered and received a disk which should have come with full instructions - each manufacturer has different instructions.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 20, 2010 7:33 AM
    Moderator
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    I was given a flyer for WIN7 free upgrade V1.0 . it has a link to upgrade to windows7 but when i opened it said the offer is over.
    Friday, August 20, 2010 2:23 PM
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    "MohanPadamata" wrote in message news:3c571aec-dd54-411e-b187-11dccd82a17f...
    I was given a flyer for WIN7 free upgrade V1.0 . it has a link to upgrade to windows7 but when i opened it said the offer is over.

    Yep - it expired in January :(
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 20, 2010 9:18 PM
    Moderator