Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
"Failed to Start" Error / Connect Feedback 431341 RRS feed

 > 

  • General discussion

  • Discussion
    Sign in to vote
    0
    Sign in to vote
    After many months of steady performance on my office PC, this morning when booting up for a day's work I get the message "Live Mesh failed to start."  Tried shutting down and rebooting, to no avail. 

    I've submitted a but report and log cab file at MS Connect, with the above reference number.

    Thanks!

    LN
    Wednesday, April 8, 2009 3:03 PM

All replies

  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Thanks for filing the bug report. Keep us posted on progress or changes.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 8, 2009 7:04 PM
    Moderator
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Correction: I have tried several times to submit my log cab file via Connect, but the process fails.  I see several notes that Connect will not accept files greater than 10MB.  I've deleted all log files but today's, and my log.cab file is still coming in at 37MB.
    Wednesday, April 8, 2009 7:06 PM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    That is a whole lot of logs. Stand by with the log files and let the team request specific data from you. I don't know that I'd suggest emailing the logs, but they may request that.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 8, 2009 7:09 PM
    Moderator
  • Discussion
    Sign in to vote
    2
    Sign in to vote
    Can you please try the following repair steps:

    1.       Shutdown Live Mesh on the device with the problem
    2.       Go to Live PC and unclaim the device
    3.       Uninstall Live Mesh on the device
    4.       Reinstall Live Mesh the device
    5.       Signin and Claim the device
    6.       Re-map the Live Folders

    Let us know if it still doesn't work and we will keep investigating.

    Thank you,

    Nadia Fortini
    Live Mesh Team

    Nadia Fortini - Live Mesh Team
    Thursday, April 9, 2009 3:37 AM
  • Discussion
    Sign in to vote
    1
    Sign in to vote
    I'm also a little concerned that you aren't able to attach log files.  The limit set on our site is 100mb to prevent this as we've seen people with log files over 50mb in the rare case.

    Can you let us know what the Connect error is so we can engage the Connect team for the problem?

    Thanks!

    -Ken
    Thursday, April 9, 2009 3:47 AM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Regarding attaching the log files to the Connect bug report, I tried again this morning with the same error message:

    The following files were not successfully attached.
    • LiveMeshLogs.cab

    The cab file is 36.7MB.

    While the file is "uploading," the upper green progress bar moves nicely across the screen.  When it gets to the end, a new page appears with the above message.

    When I have a bit of time, I'll try the routine that Nadia suggests in her message.

    --Lance
    Thursday, April 9, 2009 2:40 PM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Nadia,

    Maybe my brain is not working today, but I just spent 5-6 minutes looking for a location where I can download the latest version of Live Mesh for the recommended reinstall.  Can you help?

    --Lance
    Thursday, April 9, 2009 2:48 PM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    You can download by signing into www.mesh.com
    Select add device.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, April 9, 2009 2:57 PM
    Moderator
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    OK, I went through the routine you prescribed, Nadia.  It seems to have fixed whatever was wrong.  So thanks.

    Meanwhile, I have been having trouble uploading my pre-uninstall/reinstall LiveMeshLogs.cab file to my bug report in Connect.  If you all want it, you can find it here:

    http://members.cox.net/ln899/LiveMeshLogs.cab

    Carry on!

    -Lance



    Friday, April 10, 2009 2:43 PM
  • Discussion
    Sign in to vote
    0
    Sign in to vote

    If you haven't tried to upload the logs to Connect since late yesterday (4/9), give it another shot as there was a configuration problem that was fixed. Thanks for reporting that the steps outlined by Nadia resolved the problem.
    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 10, 2009 3:04 PM
    Moderator
  • Discussion
    Sign in to vote
    0
    Sign in to vote

    If you haven't tried to upload the logs to Connect since late yesterday (4/9), give it another shot as there was a configuration problem that was fixed. Thanks for reporting that the steps outlined by Nadia resolved the problem.
    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    OK, I tried again to upload the log cab today.  Success!  Glad it wasn't me or my computer. 

    -Lance
    Saturday, April 11, 2009 10:52 PM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    I've had this same problem running the Windows 7 beta.  Just realised that Internet Explorer also couldn't see any pages, although other browsers running on the same machine at the same time could!

    Resetting IE via the Advanced tab in Internet Settings seems to have solved the problem.
    Friday, April 17, 2009 9:34 AM
  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Thanks for adding your experience on how you resolved the issue, rsutcliffe.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 17, 2009 2:37 PM
    Moderator