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Windows & Build 7601 Not Genuine message RRS feed

  • Question

  • I bought my PC, preloaded with Windows 7, a week ago from currys. I am getting an intermittent message in the bottom Right of the Screen: " Windows 7, Build 7601, This Copy of Windows is not genuine". What should I do? This is the Diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FF1A5AB1-57F3-4C6F-9533-CB14F40DD086}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF1A5AB1-57F3-4C6F-9533-CB14F40DD086}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-749473224-92383871-491572273</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>oneTwo L5351</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>37E13307018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>48E700617BB3F44</Val><Hash>/2dDyKl9EOx8qPU+/RRbr683x4I=</Hash><Pid>81602-930-0803782-68267</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:28:2011 07:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFWQbCMIJbaEAjmeMp0yVZkGiQYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   032911  APIC1352
      FACP   032911  FACP1352
      SRAT   AMD     FAM_F_10
      HPET   032911  OEMHPET0
      MCFG   032911  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   032911  OEMB1352
      INFO   032911  AMDINFO
      NVHD   032911  NVHDCP
      AWMI   032911  OEMB1352
      SSDT   A M I   POWERNOW

     

    Wednesday, September 28, 2011 8:56 PM

Answers

  • "Mai47" wrote in message news:822a2084-b332-4ac9-8b3b-b85d30c2252e...

    I bought my PC, preloaded with Windows 7, a week ago from currys. I am getting an intermittent message in the bottom Right of the Screen: " Windows 7, Build 7601, This Copy of Windows is not genuine". What should I do? This is the Diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

     

     

    Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 29, 2011 6:43 AM
    Moderator

All replies

  • A search on "Error: 0x80070424" from your report yields many hits, such as

    http://support.microsoft.com/kb/968002

    It appears that your error is related to the update process.  The first thing I suggest you try is to recover to a system restore point prior to when the problem first appeared.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 28, 2011 10:19 PM
    Answerer
  • "Mai47" wrote in message news:822a2084-b332-4ac9-8b3b-b85d30c2252e...

    I bought my PC, preloaded with Windows 7, a week ago from currys. I am getting an intermittent message in the bottom Right of the Screen: " Windows 7, Build 7601, This Copy of Windows is not genuine". What should I do? This is the Diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

     

     

    Have you been using a Registry Cleaner (possibly Advanced System Care or WiseFixer?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 29, 2011 6:43 AM
    Moderator
  • Hello - I have done this and no luck. Message is intermittent but still there... ie did a System restore
    • Edited by Mai47 Friday, September 30, 2011 9:07 AM
    Friday, September 30, 2011 8:03 AM
  • Hi Noel,

    Many thanks - but when I do the CMD thing and you say "wait for the system to find the one file" it doesn't do this, just stays as C:\USERS\NAME>

    Have I missed something? Another reply suggested doing a System Restore which I've done with no success...

    I am really grateful for your advice, just a bit of a novice to these things...And you're spot on - I used Wise Fixer!


    • Edited by Mai47 Friday, September 30, 2011 9:08 AM
    Friday, September 30, 2011 8:08 AM
  • "Mai47" wrote in message news:8ee5bb7e-4c5d-4721-a559-63f06aa97ae6...

    Hi Noel,

    Many thanks - but when I do the CMD thing and you say "wait for the system to find the one file" it doesn't do this, just stays as C:\USERS\NAME>

    Have I missed something? Another reply suggested doing a System Restore which I've done with no success...

    I am really grateful for your advice, just a bit of a novice to these things...And you're spot on - I used Wise Fixer!


     
     
    Try this route.
    Click on
    Start > All Programs > Accessories
    RIGHT-click on Command Prompt and select Run as Administrator – then follow the instructions above.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 30, 2011 9:52 AM
    Moderator
  • Many thanks Noel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9C4E95A3-FAE1-42AA-A344-5B5FD1C18839}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C4E95A3-FAE1-42AA-A344-5B5FD1C18839}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-749473224-92383871-491572273</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>oneTwo L5351</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>37E13307018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>48E700617BB3F44</Val><Hash>/2dDyKl9EOx8qPU+/RRbr683x4I=</Hash><Pid>81602-930-0803782-68435</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0752011
    Installation ID: 001060044822876401509263404446487834849490095906345633
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 01/10/2011 09:21:26

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:28:2011 07:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFWQbCMIJbaEAjmeMp0yVZkGiQYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   032911  APIC1352
      FACP   032911  FACP1352
      SRAT   AMD     FAM_F_10
      HPET   032911  OEMHPET0
      MCFG   032911  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   032911  OEMB1352
      INFO   032911  AMDINFO
      NVHD   032911  NVHDCP
      AWMI   032911  OEMB1352
      SSDT   A M I   POWERNOW

     

    • Edited by Mai47 Saturday, October 1, 2011 8:22 AM
    Saturday, October 1, 2011 8:17 AM
  • "Mai47" wrote in message news:a7280130-8bdb-428d-8021-5ebc3d624845...

    Many thanks Noel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>oneTwo L5351</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0752011
    Installation ID: 001060044822876401509263404446487834849490095906345633
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 01/10/2011 09:21:26

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

      SLIC   ACRSYS  ACRPRDCT

     

     
    That looks OK now
    Please confirm by going to Validation at www.microsoft.com/genuine/validate – if it passes you will be offered IE9 and MSE (you don’t need to take either).
     
    You also need to check that System Restore is functioning properly – to test it, simply create a new Restore Point (click on Start, type ‘create restore point’ [without the quotes] and click on the found link – click on the Create... button, and see what happens)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 1, 2011 9:10 AM
    Moderator
  • Thank you so much!

    You have been brilliant. I am really grateful!


    • Edited by Mai47 Saturday, October 1, 2011 10:07 AM
    Saturday, October 1, 2011 9:57 AM
  • (So teh validation worked second time around? - great!)

     

    Glasd to help - Good Luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 1, 2011 10:17 AM
    Moderator
  • Noel

    I had a similar problem resulting from using WiseFixer and your post here appears to have cured the problem. Many, many thanks - this was driving me nuts.

    A couple of things - I ran slui.exe 3 in order to re-input my product key after running your fix before I could get acknowledgement that my version was genuine. Does that make sense?

    On another note, WiseFixer appears to be extremely aggressive in their marketing with what appears to be scam review sites supporting their software. A google search on WiseFixer comes up with hundreds of sites that all essentially contain the same review. One can only assume that they have bought up all these review sites in order to fill up google. This in itself must surely constitute a scam and there ought to be some way to stop it surely???

     

     

    Tuesday, October 11, 2011 3:49 AM
  • "One can only assume that they have bought up all these review sites in order to fill up google."

    Don't assume that.  There are many websites that mirror stuff just to sell advertising.  You ought to see how many sites pick up new game releases and mirror the product descriptions and reviews.  The original site gets wider exposure for the product and the mirror site gets content.  It is all automated.  It is annoying to see when you do a search, but legitimate.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 4:35 AM
    Answerer
  • "Rampant Lions" wrote in message news:ffc97e95-c46b-4eae-a597-16f44ea59116...

    Noel

    I had a similar problem resulting from using WiseFixer and your post here appears to have cured the problem. Many, many thanks - this was driving me nuts.

    A couple of things - I ran slui.exe 3 in order to re-input my product key after running your fix before I could get acknowledgement that my version was genuine. Does that make sense?

    On another note, WiseFixer appears to be extremely aggressive in their marketing with what appears to be scam review sites supporting their software. A google search on WiseFixer comes up with hundreds of sites that all essentially contain the same review. One can only assume that they have bought up all these review sites in order to fill up google. This in itself must surely constitute a scam and there ought to be some way to stop it surely???

     

     

    Personally, I’d like to see all registry cleaners banned completely – they cause much more trouble than they cure.
    Colin is somewhere near right with his analysis – but WiseFixer offers ‘associates’ up to 30% royalties on new sales, so that also drives advertising.
     
    With regard to having to re-enter the Key after repairing SPPSVC, it’s not too surprising, as other things may have been affected as well – which is why I get people to also check the Shadow Copy Service (via System Restore) after the initial fix.
     
    Please start a new thread, and post your current MGADiag report, so that we can check it.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 9:07 AM
    Moderator
  • Hey Noel -- I've been wrassling with this problem for well over a month--and so has a computer guy I hired.  

    So WiseFixer was the culprit!   And to think I've been downloading registry cleaners to try to fix the problem that a registry cleaner created.  

    Many thanks for your fix, I'm so relieved--and my bank account is grateful for no more sessions with computer repair guys.  

    ...And now I should uninstall all those registry cleaners?

     

    Thursday, November 10, 2011 9:50 PM
  • PS: Do you recommend installing Microsoft Security Essentials?   I already have Norton.   I just installed MSE too--should I uninstall it?

    (Sorry if this should be a separate thread--I don't know the etiquette...)   

    Thanks again, Noel.  

    Thursday, November 10, 2011 10:02 PM
  • "eatyourbeets" wrote in message news:fcc6c1f8-3b8e-42a8-9653-68dab34a075d...

    Hey Noel -- I've been wrassling with this problem for well over a month--and so has a computer guy I hired. 

    So WiseFixer was the culprit!   And to think I've been downloading registry cleaners to try to fix the problem that a registry cleaner created. 

    Many thanks for your fix, I'm so relieved--and my bank account is grateful for no more sessions with computer repair guys. 

    ...And now I should uninstall all those registry cleaners?

     

    DEFINTITELY!!
    - and promise to have no truck with these scaremongers ever again :)
     
     
    Glad it helped you.
     
    Good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 10, 2011 10:03 PM
    Moderator
  • "eatyourbeets" wrote in message news:514c626a-d84f-4e8f-b457-3e03a4f551d7...

    PS: Do you recommend installing Microsoft Security Essentials?   I already have Norton.   I just installed MSE too--should I uninstall it?

    (Sorry if this should be a separate thread--I don't know the etiquette...)  

    Thanks again, Noel. 

     
    NEVER have two active AV’s installed!
    They WILL end up fighting each other..
     
    My recommendation would be to uninstall Norton, and run the Norton Removal tool – then uninstall and reinstall MSE
    Norton is overhyped, overpriced, and over-complex – and takes way too much maintenance. MSE you can pretty much install and forget about.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 10, 2011 10:18 PM
    Moderator
  • It seems there are an infinite number of ways for the uninformed computer user to screw things up!  Many thanks again, Noel.  
    Thursday, November 10, 2011 10:55 PM
  • Hi again, Noel.  

    I copied and emailed your solution (which seems to have worked gangbusters) to my computer guy, who wrote the following:  

    "I was reluctant to use that because (I think) it disables the Genuine Advantage checking routine and the passcode that the program leaves behind that Microsoft checks.  Thus, I'm not sure whether you'll get any future Windows updates or not.  Well, let's let it ride for a few days and see if next Tuesday's update goes through.  (Microsoft usually updates on late Tuesday/early Wednesday)."

    I hadn't thought this solution disables the Genuine Advantage check.   I thought it just undid the evil that WiseFixer did.   And I was able to download a batch of new Windows updates, which I assumed would reinstall the Genuine check if it had been uninstalled....  

    Your thoughts on this?

    Friday, November 11, 2011 6:48 PM
  • "eatyourbeets" wrote in message news:b915af84-cf88-440b-99f3-bf1badd0fd65...

    Hi again, Noel. 

    I copied and emailed your solution (which seems to have worked gangbusters) to my computer guy, who wrote the following: 

    "I was reluctant to use that because (I think) it disables the Genuine Advantage checking routine and the passcode that the program leaves behind that Microsoft checks.  Thus, I'm not sure whether you'll get any future Windows updates or not.  Well, let's let it ride for a few days and see if next Tuesday's update goes through.  (Microsoft usually updates on late Tuesday/early Wednesday)."

    I hadn't thought this solution disables the Genuine Advantage check.   I thought it just undid the evil that WiseFixer did.   And I was able to download a batch of new Windows updates, which I assumed would reinstall the Genuine check if it had been uninstalled.... 

    Your thoughts on this?

    My solution does NOT disable the WGA check – it actual ENABLES it again, after it has been UNINSTALLED by crapware like WiseFixer.
     
    The whole point of the fix is that it resets the registry settings for the Software Protection Service back to what they were originally designed to be.
    Your techie is talking out of his nether regions, and should be fired with prejudice.
     
    Try going to Windows updates now – MS released some updates on Tuesday this week.
    If they don’t (or haven’t already been) install – what exact error message do you get?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 11, 2011 7:10 PM
    Moderator
  • Ok great--wanted to make sure I understood correctly.  

    I was able to download the new updates, no error message, hallelujah.  

    Thanks a million, Noel.  

    Friday, November 11, 2011 7:30 PM
  • "eatyourbeets" wrote in message news:4a7bdaa4-7657-4afa-a259-5ed4590fe79e...

    Ok great--wanted to make sure I understood correctly. 

    I was able to download the new updates, no error message, hallelujah. 

    Thanks a million, Noel. 

    Great – now go shoot your techie :)
     
    good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 11, 2011 7:37 PM
    Moderator