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Product Key not valid when activating Office Home & Student 2007

    Question

  • I have just moved to Windows 7 and I got the message that my product key is not valid whenever I try to activate my Office Home & Student 2007. Previously when I was using Windows XP, I did not encounter any problems. Strangely my Win7 also has trouble activating due to geo location, although it's intended for the area I'm living (SE Asia), but I think should post it in the Win7 forum. Any help will be appreciated. Thanks in advance.

    The Diagnostic Tool says:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7PWTX-BPH37-VH2Q7
    Windows Product Key Hash: CbzHQwX5Q2W+IQn+VEhVwRwdxiM=
    Windows Product ID: 00359-312-1001741-85251
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2ED64F99-3979-4815-AFC5-BDA85BADF7EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2ED64F99-3979-4815-AFC5-BDA85BADF7EF}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VH2Q7</PKey><PID>00359-312-1001741-85251</PID><PIDType>5</PIDType><SID>S-1-5-21-2217674292-2138168503-3784428185</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7576</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V4.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20091217000000.000000+000</Date></BIOS><HWID>90B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>410DF1581EC876E</Val><Hash>FWWpE97wYkh5hm8aDoLVtINOUMM=</Hash><Pid>81602-951-3382354-68786</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-312-100174-00-1033-7600.0000-0912010
    Installation ID: 018496133302669320444360239222189042703120684166447961
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VH2Q7
    License Status: Initial grace period
    Time remaining: 42960 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/2/2010 3:54:41 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAMAAwABAAEAAQABAAAAAQABAAEA6GEWms1QyXNQInTDLhMQM6ruVhiN71JU6mgorA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7576MS  A7576100
      FACP   7576MS  A7576100
      HPET   7576MS  OEMHPET
      MCFG   7576MS  OEMMCFG
      OEMB   7576MS  A7576100
      SSDT   A M I   POWERNOW

     

    Friday, April 02, 2010 1:11 AM

Answers

  • Hello BPandjojo,

    First, let's double-check to be sure the product key installed into Office H&S 2007 is the same product key as on your Proof Of License label.  Search for a small harmless utility called the Magical jellybean Keyfinder and run it.  It will report the product key used to install Office H&S 2007.  Compare keys, they should be identical.

    Assuming they are identical, your next step is to try activating your Office product telephonically.

    If you encounter the same problem when trying to activate telephonically, please review this MS KB article:  http://support.microsoft.com/kb/919895/


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 02, 2010 7:28 PM

All replies

  • Hello BPandjojo,

    Is your Office H&S 2007 a full retail package (clear plastic round corner pivoting box, Certificate of Authenticty on the outside top of the box, yellow-orange Proof Of License label with product key affixed to the pivoting tray, hologrammed installation disc, etc)?

    Or do you have a MediaLess Licensing Kit, which is a black plastic case with a CoA and Product Key card inside?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 02, 2010 4:43 PM
  • Hi Dan,

    it is the full retail package with all the characteristics (clear plastic round corner pivoting box, Certificate of Authenticty on the outside top of the box, yellow-orange Proof Of License label with product key affixed to the pivoting tray, hologrammed installation disc, etc) you described.

    Friday, April 02, 2010 5:59 PM
  • Hello BPandjojo,

    First, let's double-check to be sure the product key installed into Office H&S 2007 is the same product key as on your Proof Of License label.  Search for a small harmless utility called the Magical jellybean Keyfinder and run it.  It will report the product key used to install Office H&S 2007.  Compare keys, they should be identical.

    Assuming they are identical, your next step is to try activating your Office product telephonically.

    If you encounter the same problem when trying to activate telephonically, please review this MS KB article:  http://support.microsoft.com/kb/919895/


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 02, 2010 7:28 PM
  • Hi Dan,

    thanks, I have activated my Office 2007 H&S by phone. I really want to know why I can activate it via Internet like the last time. I'd hate to activate Office and Windows by phone everytime when I need to reinstall them..

    Saturday, April 03, 2010 8:20 AM
  • Hi Dan,

    thanks, I have activated my Office 2007 H&S by phone. I really want to know why I can activate it via Internet like the last time. I'd hate to activate Office and Windows by phone everytime when I need to reinstall them..


    Hello BPandjojo,

    Not sure why?????, could have something to do with the legalities of licensing in different regions of the World, although you did mention that your Windows is licensed for that region of the world.

    You can avoid the minor hassle of reactivation and save time reinstalling by taking a drive image backup of your computer once you get it all set up the way you want it.  When you get to the point where you would have reinstalled from scratch, reimage instead, saving beaucoup time.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, April 03, 2010 8:44 PM