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Office Validation Useless On my Vista Box RRS feed

  • Question

  •  

    I have genuine boxed Vista Home Premium (validated) and Office 2007 Home and Student and Office which validates on my XP box BUT wont validate on my Vista box. Please sort this out, so annoying!

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XM33F-7Y4QF-C3M26
    Windows Product Key Hash: vH629n8AJGhKlAQ6XpqH5fjwRss=
    Windows Product ID: 89578-016-5623516-71033
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {AB443C01-FD5F-4504-98E1-EE3749993DB0}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB443C01-FD5F-4504-98E1-EE3749993DB0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3M26</PKey><PID>89578-016-5623516-71033</PID><PIDType>5</PIDType><SID>S-1-5-21-3672400744-2306295039-1538123892</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35C-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20070521000000.000000+000</Date></BIOS><HWID>0B313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>24057954ED71710</Val><Hash>Pd9OE2AUiU/N9OpSDhvAveSzdMY=</Hash><Pid>81602-904-0912871-68522</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Vista

     

     

    Wednesday, October 3, 2007 6:43 PM

Answers

  • Hello Garydeb,

     

    We really need for you to run the MGA diagnostic test and post your results in a separate post. Your diagnostic results will provide us with information to analyze then provide you with feedback. Please run the diagnostic test by following the steps below:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 3, 2007 9:31 PM

All replies

  • I am having a similar problem I am trying to install and outlook add in for live mail and I have to go through the validation process for all my office products. I have a full licensed version of office 2007 installed and it verifies perfectly. But he validation process says a ihave a version of office 2007 home and education that is not licenses. I removed everything from the pc related to home and office (which I don't know where it came from in teh first place- probably pre loaded stuff I didn't want), and it still won't validate my pc to be genuine. I can not install *** from microsoft on my pc until i get this resolved, can someone help?

     

    Wednesday, October 3, 2007 8:50 PM
  • Hello Garydeb,

     

    We really need for you to run the MGA diagnostic test and post your results in a separate post. Your diagnostic results will provide us with information to analyze then provide you with feedback. Please run the diagnostic test by following the steps below:

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 3, 2007 9:31 PM
  • Hello getitonbangagong

     

    Your name was also a song back in the 80s :-). Please visit http://www.microsoft.com/genuine. Next please locate the "Validate Office" button located in the upper right hand corner. Click the button and follow the steps. Restart the PC and now what happens? Do you receive any error codes or statements explaining the problems which you are experiencing. Also are you having problems with Activation vs. Validation? Please try the following steps and let us know if this solves your situation.

     

     

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance. 

     

     

    Thank you

     

    Stephen Holm, MS

     

    Wednesday, October 3, 2007 9:41 PM
  • Here is the info you reqeusted...

     

    office tab:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XGBBV-2BHKV-C9KM3
    Windows Product Key Hash: F8H/QRgR7Oj4Xkoq5upFB1+rplg=
    Windows Product ID: 89578-OEM-7332157-00179
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {0D3C37F4-A1B9-45FB-87E3-B1CEA70BEE5E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D3C37F4-A1B9-45FB-87E3-B1CEA70BEE5E}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9KM3</PKey><PID>89578-OEM-7332157-00179</PID><PIDType>2</PIDType><SID>S-1-5-21-3950907319-3454260457-1158640748</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LifeBook A6030</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070412000000.000000+000</Date></BIOS><HWID>4B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FUJ   </OEMID><OEMTableID>PC      </OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3BCB7361EECAF0E</Val><Hash>+ZNJ7Qve4Lp+fuBM/Kr+S/V/SRc=</Hash><Pid>81605-903-3530917-65439</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Windows tab:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XGBBV-2BHKV-C9KM3
    Windows Product Key Hash: F8H/QRgR7Oj4Xkoq5upFB1+rplg=
    Windows Product ID: 89578-OEM-7332157-00179
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {0D3C37F4-A1B9-45FB-87E3-B1CEA70BEE5E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D3C37F4-A1B9-45FB-87E3-B1CEA70BEE5E}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9KM3</PKey><PID>89578-OEM-7332157-00179</PID><PIDType>2</PIDType><SID>S-1-5-21-3950907319-3454260457-1158640748</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LifeBook A6030</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070412000000.000000+000</Date></BIOS><HWID>4B323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FUJ   </OEMID><OEMTableID>PC      </OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3BCB7361EECAF0E</Val><Hash>+ZNJ7Qve4Lp+fuBM/Kr+S/V/SRc=</Hash><Pid>81605-903-3530917-65439</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Thursday, October 4, 2007 5:44 PM
  • Hello Garydeb,

    Thank you for providing us with the MGA diagnostic results.  Currently you are receiving an error status 104 which is unknown product identification (PID).  Further research indicates you are two office suites; Microsoft Office Home and Student 2007and Microsoft Office Professional 2007. Office Home and Student 2007 suite generated the PID error. 

    Is Office Home and Student 2007 a trial version of Office which came pre-installed with your system or maybe you installed prior to installing MS Office Professional 2007? When Trial versions of Office are left on the computer and retail versions of Office are subsequently installed alongside the Trial the OGA control sees the Trial version, which cannot be activated or validated. The computer will be flagged   as having a non-genuine installation of Office.

    The PID error 104 could be attributed to either a Beta/Trial version of Office currently installed.  Another possibility could be some of the beta/trial remnants were left after attempting to uninstall. Please use the trial/beta Office disk and uninstall the software.  The Microsoft Office in question may need reinstallation and then uninstall using the disk.  Should this fail please look refer to the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for uninstalling the Office Suite 2007 Suite as well as beta and trial versions which were unsuccessful while using the “Add or Remove Programs” feature. 

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:  / “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

    Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  If validation is still failing please follow the steps below and post the results back in the thread: 

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

                Should this not work then try to active via the telephone. The following KB article will provide detailed instructions:  http://support.microsoft.com/kb/828958. Please let us know if you need further assistance. 

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, October 4, 2007 10:53 PM