cant open several functions in CRM that used to work RRS feed

  • Question

  • When I run CRM it comes up with the sales activity social dashboard page. from this I go to the sales dropdown and select any of the functions such as accounts. I then see a list of my active accounts. I select one of them and the mouse changes from the arrow to the hand, highlight bar is over the account and the section gets underlined but when I click nothing happens. It used to work for several months but now does not. If I give my login details to someone else they can access my accounts from there computer. This seems to me to indicate that there is a setting on my laptop that has changed maybe due to a windows update. I am running win 8 and have tried several things including putting crm as an exception in pop ups I have reset cashes and gone back to IE defaults but nothing has made any difference. any help please?
    Friday, February 20, 2015 5:07 PM

All replies

  • What version of CRM do you have?. Have you tried another browser?.


    Saturday, February 21, 2015 9:42 AM
  • hi not the administrator so how do I find the version? Also it has been working with IE 11 for many  months and as I say I go into crm, I can select things like contact but at this next level, the mouse over underlines the contact I select the arrow turns into a hand but nothing else happens. no errors, no messages just looks like the click is not being seen.
    Sunday, February 22, 2015 11:13 AM
  • please check if popup blocker is preventing the page from opening. If that is not the issue, try to use fiddler to see what is happening.



    Monday, February 23, 2015 7:39 AM