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Office Professional 2007 Fails Genuine Check because Office Home and Student was Installed RRS feed

  • Question

  • We installed Office 2007 Professional and didn't realize that a trial version of Office Home and Student was pre-installed. I uninstalled Office Home and Student via the control panel but am receiving the error below within Genuine Microsoft Software validation. How do I correct so that just references to Office Home and Student are removed? If I follow the uninstall instructions in http://support.microsoft.com/kb/928218/en-us will components of Office Professional also be uninstalled?

     

     

    Microsoft Office Professional Plus 2007

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

     

     

    Microsoft Office Home and Student 2007:
    Validation Failed

    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

    [0x80180104]

     

    Thursday, September 13, 2007 4:05 PM

Answers

  • JSM,

     

         Please follow the guidance the KB article recommends. This will remove all of Office. In turn you will need to install the MS Office Professional 2007 then validate by visiting http://www.microsoft.com/genuine. Once there locate "Validate Office" in the upper right hand corner. 

     

    JSM if you have additional problems please follow the below process:

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    We will provide additional guidance should you require any.  Thank you.

     

     

     

    Stephen Holm MS

    OGA and WGA Forum Manager

    Thursday, September 13, 2007 9:28 PM
  • Thanks Stephen. Using KB http://support.microsoft.com/kb/928218/en-us, I went through Step 1 and there was 1 msi file with the subject Office Home and Student (I didn't capture the msi name though... sorry). After performing that step, I attempted to create a word template and it worked so I didn't proceed any further with the steps outlined in the KB article. I also was able to validate Office Professional 2007 by visiting http://www.microsoft.com/genuine.

     

    Although all appears to be functioning properly, I'm a bit unsure if there would be anyy conflicts with the shared components. Do you recommend to continue with the KB and completely uninstall Office Pro 2007 or can I assume that all is functioning correctly since Office Pro 2007 was validated using the web site http://www.microsoft.com/genuine?

     

    Many thanks again.
    Jamie

    Thursday, September 13, 2007 9:49 PM
  • HEY Jamie,

     

    Quick reply :-).   Yes I would continue following the KB article and uninstall everything as directed. In turn re-install the version you purchased. Next validate Office by http://www.microsoft.com/genuine.  Next connect to Microsoft Updates and look on the top tool bar area for Office updates. Update office (maybe your OS while your already there :-) then restart your system. You probably will have to redownload any templates which you previously downloaded. Maybe you want to create a separate folders such as PowerPoint, Excell, Word etc and place the new templates there  which you download from the MS template page. 

     

    We are glad you are up and running.  Please re-post again in the future if you need WGA or OGA assistance.

     

     

    Have a great day!!!

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Thursday, September 13, 2007 10:02 PM

All replies

  • JSM,

     

         Please follow the guidance the KB article recommends. This will remove all of Office. In turn you will need to install the MS Office Professional 2007 then validate by visiting http://www.microsoft.com/genuine. Once there locate "Validate Office" in the upper right hand corner. 

     

    JSM if you have additional problems please follow the below process:

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    We will provide additional guidance should you require any.  Thank you.

     

     

     

    Stephen Holm MS

    OGA and WGA Forum Manager

    Thursday, September 13, 2007 9:28 PM
  • Thanks Stephen. Using KB http://support.microsoft.com/kb/928218/en-us, I went through Step 1 and there was 1 msi file with the subject Office Home and Student (I didn't capture the msi name though... sorry). After performing that step, I attempted to create a word template and it worked so I didn't proceed any further with the steps outlined in the KB article. I also was able to validate Office Professional 2007 by visiting http://www.microsoft.com/genuine.

     

    Although all appears to be functioning properly, I'm a bit unsure if there would be anyy conflicts with the shared components. Do you recommend to continue with the KB and completely uninstall Office Pro 2007 or can I assume that all is functioning correctly since Office Pro 2007 was validated using the web site http://www.microsoft.com/genuine?

     

    Many thanks again.
    Jamie

    Thursday, September 13, 2007 9:49 PM
  • HEY Jamie,

     

    Quick reply :-).   Yes I would continue following the KB article and uninstall everything as directed. In turn re-install the version you purchased. Next validate Office by http://www.microsoft.com/genuine.  Next connect to Microsoft Updates and look on the top tool bar area for Office updates. Update office (maybe your OS while your already there :-) then restart your system. You probably will have to redownload any templates which you previously downloaded. Maybe you want to create a separate folders such as PowerPoint, Excell, Word etc and place the new templates there  which you download from the MS template page. 

     

    We are glad you are up and running.  Please re-post again in the future if you need WGA or OGA assistance.

     

     

    Have a great day!!!

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Thursday, September 13, 2007 10:02 PM