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During defrag tune-up my computer turned off & now shuts down everytime it gets to the Windows XP window at start up. Now what? RRS feed

Answers

  • You can try the information in this KB article - http://support.microsoft.com/kb/315341

    However, I find these instructions to be invaluable - http://www.michaelstevenstech.com/XPrepairinstall.htm

     

    If you are not comfortable performing these procedures, you should probably contact your computer manufacturer or a qualified local computer repair shop. You may need to replace the hard drive as a failure of this type may indicate that more bad sectors will happen soon and your drive will eventually fail.

     

    -steve

     

     

    Friday, December 28, 2007 8:29 PM
    Moderator

All replies

  • Do you mean that your computer was running Windows Live OneCare, performing a Tune-up, and during the Defrag portion of Tune-up your PC shut down? And, now, when you try to boot your PC, it gets as far as the Windows startup screen and then shuts down again? Does it shut down or does the PC restart?

    If you are using Windows Live OneCare, please contact OneCare support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are not running OneCare, you are off topic for this forum.

     

    In either case, it would appear that your Windows installation is now corrupt or you have a hardware problem.

    -steve

    Friday, December 28, 2007 4:56 PM
    Moderator
  • The PC will go to the black screen w/white letters that gives the option to start in safe mode or it counts down and tries to restart immediately.  Then I see the Windows XP very briefly, the Toshiba with 4 symbols under it and immediately crashes & tries to re-start.  I was on-line with One Care & they said I had a bad sector that the defrag process triggered a shut down.  They said it wasn't their fault & I needed to have someone do a recovery console (whatever that is)  So I'm lost!  Any ideas are appreciated!

     

    Friday, December 28, 2007 7:40 PM
  • You can try the information in this KB article - http://support.microsoft.com/kb/315341

    However, I find these instructions to be invaluable - http://www.michaelstevenstech.com/XPrepairinstall.htm

     

    If you are not comfortable performing these procedures, you should probably contact your computer manufacturer or a qualified local computer repair shop. You may need to replace the hard drive as a failure of this type may indicate that more bad sectors will happen soon and your drive will eventually fail.

     

    -steve

     

     

    Friday, December 28, 2007 8:29 PM
    Moderator