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Can not open control panel on my laptop of Vista home basic RRS feed

  • Question

  • I can not open Control Panel as well as viewing computer property and windows update, I tried to start service "Software licensing" but failed with error msg:Cannot create a file when that file already exists.

    How to fix it? I am using Lenovo T400 with Vista Home Basic and do not have any disc with me at the moment.

    Thanks!

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {0FB73637-28FC-43DC-A400-35D780CFC7A3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0FB73637-28FC-43DC-A400-35D780CFC7A3}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-2301398590-633019541-2259243585</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7417CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET57WW (2.03 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090121000000.000000+000</Date></BIOS><HWID>8B323507018400F8</HWID><UserLCID>0804</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJTkpMdX5CwQ08SlDA5kP8D28vRwtlztslasVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7U  
      FACP            LENOVO        TP-7U  
      HPET            LENOVO        TP-7U  
      BOOT            LENOVO        TP-7U  
      MCFG            LENOVO        TP-7U  
      SSDT            LENOVO        TP-7U  
      ECDT            LENOVO        TP-7U  
      SLIC            LENOVO        TP-7U  
      ASF!            LENOVO        TP-7U  
      SSDT            LENOVO        TP-7U  
      TCPA                   
      SSDT            LENOVO        TP-7U  
      SSDT            LENOVO        TP-7U  
      SSDT            LENOVO        TP-7U  



    Friday, March 13, 2009 1:58 PM

Answers

  • Hi Darin,

    I scaned my disk by McAfee and detected virus against Genuine.

    But I still get system error 183 after I quarantined them all.

    Then I tried to reboot computer and repaire system by press F8, the problem is still there.

    I installed Acronis Disk Suit for partition and CA anti-virus software, and they were uninstalled after I found the issue as this thread.
    Other software, like iTunes, winrar, would not cause this issue in my opinion.
    Tuesday, March 17, 2009 11:51 AM

All replies

  • Hello s0numb,

       The problem is, your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.  The only good thing about the error message you receive is that that depending on what error you get, can sometimes tell use the cause of the issue.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. 

    ~If the error message is "System Error 3, The system cannot find the path specified." then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcment section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems

    ~If you get any other error, record the exact message and post the message to this thread



    Service Restart steps:

    If you have access to the Start button:

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc 

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, March 13, 2009 6:37 PM
  • Hi Darin,

    Thanks for replying!

    I tried to use the command and got same error as start the service from Administrative Tools, see below:


    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 183 has occurred.

    Cannot create a file when that file already exists.
    Saturday, March 14, 2009 7:51 AM
  • I didn't install any device or driver myself beside using Lenovo Update program.
    Saturday, March 14, 2009 7:55 AM
  • Hello s0numb,


    Do you have an Anti-Virus program installed?
    If so, confirm that it is up to date and scan your system

    Also, just to confirm, you said you haven't installed any new hardware, software?

    Thanks,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 16, 2009 7:50 PM
  • Hi Darin,

    I scaned my disk by McAfee and detected virus against Genuine.

    But I still get system error 183 after I quarantined them all.

    Then I tried to reboot computer and repaire system by press F8, the problem is still there.

    I installed Acronis Disk Suit for partition and CA anti-virus software, and they were uninstalled after I found the issue as this thread.
    Other software, like iTunes, winrar, would not cause this issue in my opinion.
    Tuesday, March 17, 2009 11:51 AM
  •   Hello s0numb,

       The virus may have damaged Vista in a way that even when the Virus is removed, the damage still remains.

      I do have a few options that you can try:


    A) repair Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     B) System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    C) Contact PC Safety. They are a Microsoft group that provides free assistance with Malware infections

    D) Contact Vista Support at
    http://support.microsoft.com for additional support options.

    E) If all else fails, my last suggestion would be to re-install Vista.

    Thank you,
    Darin MS

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 17, 2009 7:32 PM