locked
Time for Linux or Apple RRS feed

  • Question

  • It appears that Microsoft no longer cares for their customers.

    I am not talking about those people who steal software, for they are not customers they are thieves.   I am talking about legitimate customers that are trying to use Microsoft products for there purpose.  I take care of IT for a 50 - 75 employee business.  Every week I get a 'this copy of Windows is not valid' on at least 30% of the computers.  I run the utilities, get everything straight only to see that #Insert Profane word here# message again.  I have employees now asking me why our company cannot afford to buy legitimate copies of Windows.  Do you know how irritating that is?

    Well I guess it is time to look for other alternatives.....

    Wednesday, November 15, 2006 3:02 PM

Answers

  • Camdengirl has to only activate her machine via telephone - as its probably been activated online too many times.

     

    I suggest using the latest version of WGA Notifications located here (http://go.microsoft.com/fwlink/?linkid=69498) as it has some enhanced logic and security. You're running a slightly outdated version which may be causing conflicts.

     

    -phil

    Thursday, November 16, 2006 2:57 AM

All replies

  • Djshaf,

    Instead of popping off, why not post an mgadiag report from one of the problem computers, and post some details about the computers themselves?

    If you are repeatedly seeing problems with WGA Notifications, maybe there is something about the way the installations were done that is the cause...or something about an application or setting.

    Wednesday, November 15, 2006 4:24 PM
  •  Djshaf wrote:
    It appears that Microsoft no longer cares for their customers.

    I am not talking about those people who steal software, for they are not customers they are thieves.   I am talking about legitimate customers that are trying to use Microsoft products for there purpose.  I take care of IT for a 50 - 75 employee business.  Every week I get a 'this copy of Windows is not valid' on at least 30% of the computers.  I run the utilities, get everything straight only to see that #Insert Profane word here# message again.  I have employees now asking me why our company cannot afford to buy legitimate copies of Windows.  Do you know how irritating that is?

    Well I guess it is time to look for other alternatives.....

    If one of your computers is having an issue with WGA notifications, then run the MGA Diagnostic Tool on the computer in question and post the results.

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

    Wednesday, November 15, 2006 4:28 PM
    Moderator
  • deaDan  I've noticed a pattern with you regarding your responses to people who post legitimate criticisms about Microsoft and the issue of unsuccessful validation.  It's wrong of you to make it seem as if its their fault.  And before you accuse me of trolling as  I noticed you did to someone else who voiced their opinion a little too much on this forum, for your taste, let me point out that it's not fun to spend the time and effort  required to go through all the steps you mention toward resolving the issue.  Why should we have to do all this?  Do you think it's fair that we as consumers of this software be so greatly inconvenienced with all of these downloads and research , not-to-mention installations, after spending hundreds of dollars ?   I  think NOT!  I'm not a technician and  I have a business to manage ,  I  don't have the luxury of the time it would take for me to sort through all this stuff and still be available for my .  Why don't you tell Bill to make this process a little easier for the average person to resolve any issues with validation and less complicated?  Now there's an idea!  From what I've read so far on this thread it would seem like a totally humanitarian gesture.  I just know you're going to reprimand me for this,but that's okay, you can't argue with truth or fact.
    Wednesday, November 15, 2006 10:23 PM
  • I apologize for my "Popping Off" but this is not my first time around with this issue.  Between phone support, local certified reps and anybody else at random that has tried to fix this issue I still get that blasted message. 

    I guess the most frustrating issue is the first screen anyone is presented with after clicking on the balloon is, well to resolve this issue......  Buy another copy!!!  Yeah, the solution to all your problems.  Oh, if you don't want to pay twice for software, because that is just plain stupid, try locating the link at the bottom of the page for the forums where someone can help you with the issue.  If they are so good at making software why can't they put a little more time and effort in their validation. 
    I believe that CAMDENGIRL856 is on to something.  I mean the least they could do is offer phone support with no charge and list it on the first page

    Anyway back to the problem... Here is the diagnostic data from one of many computers showing this message.  They are Gateway (I know don't comment on them, wasn't my decision) computers that came pre-installed with XP and have not been changed or altered.  The one that I am currently working on is using Firefox for browsing, as is most the rest of the PCs.  No additional hardware has been installed and as far as I know the three software packages used on the computer do not tamper with any settings from Windows.  They are all third-party applications for business management.

    Thanks for any solution.


    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 0a2026b4-cf4b-4791-9087-49fb84dab63d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->


    Wednesday, November 15, 2006 11:57 PM
  • Camdengirl has to only activate her machine via telephone - as its probably been activated online too many times.

     

    I suggest using the latest version of WGA Notifications located here (http://go.microsoft.com/fwlink/?linkid=69498) as it has some enhanced logic and security. You're running a slightly outdated version which may be causing conflicts.

     

    -phil

    Thursday, November 16, 2006 2:57 AM
  • I think thats what he did already. Nice copy and paste - lots of help.

    I've had many users experience this, and would like a public options or fix available to deal with it, without having to run the tool, submit, and wait for feedback.

    Oh, and that 'simple' phone call is tech-speak for hassle and timewasting; take it from someone who does it several times a week.

    -Josh
    Tuesday, November 21, 2006 6:33 AM
  • Josh,

    Carey's post, which you are criticizing for being redundant, was made about 7.5 hours before Djshaf's reply, check the post time.

    This forum does not necessarily display posts in chronological order.

    Tuesday, November 21, 2006 1:25 PM