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OCS 2007 R2 installation Failure [0x800407D0] during activation of Web server component RRS feed

  • Question

  • I have an issue with installation of  standard edition OCS 2007 R2, on windows 2008 64-bit server running in vmware environment.

    I get an error message while deploying OCS standard edition server, the error happens while activating web server component


    Check Web Components Server IIS Virtual Directory Setting  = >    Success

    Action Error: Failed read WMI MSFT_SIPDataMCUCapabilitySetting::MeetingPresentationContentLocation property
    Action Error: Failed read WMI MSFT_SIPAddressBookSetting::OutputLocation property
    Action Error: Failed read WMI MSFT_SIPAddressBookSetting::OutputLocation property
    Action Error: Failed read WMI MSFT_SIPClientUpdaterSetting::FileLocation property
    Action Error: Failed read WMI MSFT_SIPClientUpdaterSetting::FileLocation property
    Action Error: Failed read WMI MSFT_SIPUpdatesServerSetting::FileLocation property
    Action Error: Failed read WMI MSFT_SIPUpdatesServerSetting::FileLocation property
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/etc/place/null/filetree
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\Data MCU Web\Web
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/Abs/Int/Files
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\Address Book Files\Files
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/Abs/Ext/Files
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\Address Book Files\Files
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/AutoUpdate/Int/Files
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\AutoUpdate\Files
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/AutoUpdate/Ext/Files
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\AutoUpdate\Files
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/DeviceUpdateFiles_Int
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\DeviceUpdateFiles\DeviceUpdates
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready
    ADsPath: IIS://OCS.<domain name>/W3SVC/1/ROOT/DeviceUpdateFiles_Ext
    Network Directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\DeviceUpdateFiles\DeviceUpdates
    Anonymous Access Enabled: False
    Group Membership: Not Ready
    State: Not Ready

    Check WMI Setting => Failure [0x800407D0] 

    Pool Name: OCS
    Pool Type: Communications Standard Edition Pool
    Hosts Users: True
    Hosts Applications: True
    Pool Backend: (local)\rtc
      




    the server is deployed by domain user with privileges of 'Doman Admins', 'RTCUniversalServerAdmins' and also member of Local Administrator group.

    I appreciate your help... let me know if any additional information required.

    Tuesday, April 21, 2009 2:31 AM

All replies

  • Tell us what you see when you follow this…

    1. On the server launch WBEMTEST
    2. Click Connect and ensure Namespace is set to ROOT\CIMV2, click Connect
    3. Click Enum Classes, select Recursive and click OK
    4. Navigate to MSFT_SIPDataMCUCapabilitySetting and double click to open
    5. Navigate to MeetingPresentationContentLocation property and click Instances
    6. Select the instance that represents the Pool this server belongs to and double click to open
    7. Navigate to MeetingPresentationContentLocation property and double click to open
    8. What is the value here? Default is C:\Program Files\Microsoft Office Communication Server 2007\Web Components\Data MCU Web\Web or some valid path.


    Jithendranath Reddy
    Thursday, April 23, 2009 7:06 PM
  • Tell us what you see when you follow this…

    1. On the server launch WBEMTEST
    2. Click Connect and ensure Namespace is set to ROOT\CIMV2, click Connect
    3. Click Enum Classes, select Recursive and click OK
    4. Navigate to MSFT_SIPDataMCUCapabilitySetting and double click to open
    5. Navigate to MeetingPresentationContentLocation property and click Instances
    6. Select the instance that represents the Pool this server belongs to and double click to open
    7. Navigate to MeetingPresentationContentLocation property and double click to open
    8. What is the value here? Default is C:\Program Files\Microsoft Office Communication Server 2007\Web Components\Data MCU Web\Web or some valid path.


    Jithendranath Reddy
    Hi, I don't have this problem, but my problem is conferencing doesn't work but two party conversation works fine. When i try to join one another person to two IM conversation, get this error:
     The conferencing service did not respond. Wait and then try again. If you still cannot connect, contact your system administrator with this information. (ID: 3098)
     The following message was not delivered to all participants. More details (ID:3098)

    And these errors report on event viewer on OCS server too:


    Event Type:    Error
    Event Source:    OCS User Services
    Event Category:    (1006)
    Event ID:    32065
    Date:        10/4/2009
    Time:        8:09:12 AM
    User:        N/A
    Computer:    OCS
    Description:
    Failed to send Http application request to service. Requests for this service will be retried but if this error continues to occur functionality will be affected.

    Url: https://pool.nli.org:444/LiveServer/MCUFactory/
    Cause: Network related error or destination service being non-functional.
    Resolution:
    Ensure that the service is provisioned and functioning correctly. If any network related errors are reported by the service ensure that they are resolved.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ------------------------------------------------------------------
    Event Type:    Error
    Event Source:    OCS User Services
    Event Category:    (1006)
    Event ID:    30988
    Date:        10/4/2009
    Time:        8:09:12 AM
    User:        N/A
    Computer:    OCS
    Description:
    Sending C3P request failed. Conferencing functionality will be affected if C3P messages are failing consistently.

    Sending the message to https://pool.nli.org:444/LiveServer/MCUFactory/ failed. Error code is 2EFE.
    Cause: Network connectivity issues or an incorrectly configured certificate on the destination server. Check the eventlog description for more information.
    Resolution:
    Check the destination server to see that it is listening on the same URI and it has certificate configured for MTLS. Other reasons might be network connectivity issues between the two servers.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



    Even more these errors reported repeatedly:

    Event Type:    Error
    Event Source:    OCS MCU Infrastructure
    Event Category:    (1022)
    Event ID:    61013
    Date:        10/4/2009
    Time:        7:35:44 AM
    User:        N/A
    Computer:    OCS
    Description:
    The process DataMCUSvc(2796) failed to send health notifications to the MCU factory at https://pool.nli.org:444/LiveServer/MCUFactory/.
    Failure occurrences: 15022, since 10/1/2009 5:00:27 PM.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ------------------------------------------------------------------

    Event Type:    Error
    Event Source:    OCS MCU Infrastructure
    Event Category:    (1022)
    Event ID:    61013
    Date:        10/4/2009
    Time:        7:35:18 AM
    User:        N/A
    Computer:    OCS
    Description:
    The process IMMcuSvc(1304) failed to send health notifications to the MCU factory at https://pool.nli.org:444/LiveServer/MCUFactory/.
    Failure occurrences: 15021, since 10/1/2009 5:00:15 PM.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ------------------------------------------------------------------

    Event Type:    Error
    Event Source:    OCS MCU Infrastructure
    Event Category:    (1022)
    Event ID:    61013
    Date:        10/4/2009
    Time:        7:29:58 AM
    User:        N/A
    Computer:    OCS
    Description:
    The process AVMCUSvc(4456) failed to send health notifications to the MCU factory at https://pool.nli.org:444/LiveServer/MCUFactory/.
    Failure occurrences: 15005, since 10/1/2009 4:58:40 PM.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ------------------------------------------------------------------

    Event Type:    Error
    Event Source:    OCS MCU Infrastructure
    Event Category:    (1022)
    Event ID:    61013
    Date:        10/4/2009
    Time:        7:23:09 AM
    User:        N/A
    Computer:    OCS
    Description:
    The process ASMCUSvc(804) failed to send health notifications to the MCU factory at https://pool.nli.org:444/LiveServer/MCUFactory/.
    Failure occurrences: 15021, since 10/1/2009 4:48:02 PM.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ------------------------------------------------------------------

    Event Type:    Error
    Event Source:    OCS MCU Infrastructure
    Event Category:    (1022)
    Event ID:    61013
    Date:        10/4/2009
    Time:        7:22:59 AM
    User:        N/A
    Computer:    OCS
    Description:
    The process AcpMcuSvc(2012) failed to send health notifications to the MCU factory at https://pool.nli.org:444/LiveServer/MCUFactory/.
    Failure occurrences: 15021, since 10/1/2009 4:47:53 PM.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    ------------------------------------------------------------------


    My OCS installation is Enterprise Edition 2007 R2 and is fresh install. We used internal CA and followed technet instruction for installation.

    I searched alot and examine lots of solution but nothing changed
    .
    Only one thing interested me and was certificate purpose. OCS uses WebServer Certificate Template to request certificate by default. this template only support Server Authentication and cannot be changed to support Client Authentication too. I think OCS certificate might be need to be for both purpose, but the certificates this template issues is just fr Server Authentication. I duplicated this template and named WebServer2, configured for both Server & Client Authentication and tried to generate a Certificate for OCS through the Certification Wizard, but this wizard only take certificate from WebServer Templateby default and don't let me to change template. Then tried through Offline Certificate request and used web interface of our CA, but i got this error:

    Your certificate request was denied.

    Your Request Id is 5594. The disposition message is "Denied by Policy Module 0x80094802, The request specifies conflicting certificate templates: WebServer/WebServer2. ".

    Contact your administrator for further information.

    I really confused and don't know what to do. Is possible Microsoft doesn't support conferencing with internal CA? Please help me to get rid of this.

    I follow your steps too and in step 5 when i click on Instances the error apears and say:
    Number: 0x80041024
    Facility: WMI
    Description: Provider is not capable of attempted operation



    Hossein Tavakkoli
    Sunday, October 4, 2009 5:16 AM
  • Microsoft does support conferencing with internal certificates. 

    The error says your request was denied by policy module while requesting certificates from your CA, your certificate request cannot contain different templates which is what the policy module is complaining about.  If you want to use this certificate template you should not use the OCS certificate wizard to request the cert and create a CSR manually in IIS. 

    By the way, you can use the default Web Server Template, that is what is recommended.  The certificate does NOT need to support client authentication.

    Mark
    Mark King | C/D/H | MCTS:OCS | MCSE: Messaging | MCITP:Enterprise Administrator | CCNA
    Monday, October 5, 2009 5:18 PM
  • See responses in duplicate thread as well:
    http://social.microsoft.com/Forums/en-US/communicationsservercertificates/thread/5823327c-b79b-45ac-b4e4-2771d942ea2f
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Monday, October 5, 2009 5:23 PM
    Moderator