Need to re-install.

All replies

• 

  

  0

  Sign in to vote

  Hello GrayPlayer, before reinstalling uninstall any other third party antivirus or antispyware applications if present. Then try the One Care virus and spyware repair tool - http://social.microsoft.com/Forums/en-US/onecareanti-virus/thread/0c3905ab-672e-41c4-9be8-8f0f1636f123

  If the repair tool does not resolve the issue uninstall One Care, run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943  then install One Care. If the issue persists please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

  ---

  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Monday, January 26, 2009 2:42 PM

  Sunday, January 25, 2009 4:18 PM

  Moderator
• 

  

  0

  Sign in to vote

  Try to check whether Onecare Antivirus works in Clean boot or not.

   

  Here is the link to Clean Boot.

  http://support.microsoft.com/default.aspx/kb/310353

  Sunday, January 25, 2009 10:00 PM