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Hubby screwed up computer RRS feed

  • Question

  • While I was away, my husband screwed up his computer. He apparently "somehow" clicked on "registry clear" and I'm thinking now has a virus on his computer. I have Windows Live One Care on all the computers (3). I uninstalled One Care, reinstalled it, could not run the clean up because the web site was not responding. I get the nice little green circle telling me everything is good with One Care, yet when I open it, the window shows up, but the hourglass will not go away and I cannot click on anything - it is not responding. Please --- any help would be greatly appreciated.

    Monday, August 11, 2008 8:06 PM

Answers

  • I ended up having to format the hard disk and reloading everything, but to answer your questions:

    1. The "register clear" was a pop up that showed up and he thought he did something wrong and so he did what the pop up told him to. Then he was told that his system was being monitored and came back with a location of somewhere about 2 miles from where we live. Something about child porn and illegal stuff. That's when he called me. He was not looking at any child porn, but he was afraid that the police would come.

    2. As far as running the "clean up" - that was part of trying to reinstall Windows Live One Care. It would not install after I removed the program and tried to reinstall it. When I clicked on the link to go to the One Care clean up tool, it couldn't find the web page.

    3. One Care was not reponding at all, but also when we would type in "Windows Live One Care" and try to search google, it would not allow you to go to the One Care web site. You could click on the link, and it would take you to some other web page.

     

    Everything seems to be working just fine now after formatting. I've told him he will lose his computer if he clicks on anything he doesn't know about again. Thanks for the advice.

    Tuesday, August 12, 2008 1:00 PM

All replies

  • MRMML,

     

    Please answer a few questions for clarification:

    1. When he clicked on "registry clear", what program was that button off of?

     

    2. When you are referring to "the clean up," were you referring to "Scan for Viruses and spyware?"

    on the Windows Live OneCare? Or from another program?

    If I'm correct, the scanners are installed as part of the OneCare program and unless

    signatures are being updated, it is not dependent on a website or internet.

     

    3. Is OneCare the only thing that's not responding?

     

    If OneCare is not working at all, some steps you can take to increase system performance is to delete your temporary internet filesand reboot the machine.  When was the last time you checked your computer memory? 

    What windows operating system are you working on?  You may need to reinstall OneCare but please repost back your answers. Here is the uninstall utility for OneCare http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe and you can reinstall from http://onecare.live.com/standard/en-US/install/addcomputerinstall.htm

     

     

    It sounds like you may have more then just a OneCare issue. Depending on what operating system you have

    please visit the following websites for further general non-OneCare issues:

     

    For Windows XP:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

    For Windows Vista:

    If you need general support with Windows Vista you should visit the Windows Vista community site
    http://www.microsoft.com/windowsvista/community/default.mspx

     

    I hope this helps,

    Lori MS

     

    Monday, August 11, 2008 11:12 PM
  • To add to Lori MS's reply you might try a System Restore to a time before the registry cleaner was used. Another option, if the registry cleaner used was the online One Care Safety Scanner, would be to  restore the removed registry entries.

    Copied from the One Care Safety Scanner Community Boards:

    OneCare safety scanner team
    Message #1 - 04/03/06 05:03 PM
    We've noticed a fair amount of feedback regarding the registry cleaner and even some reports of issues coming up with other anti-virus or anti-spyware software after a registry clean. If you run the registry scanner and notice that you are experiencing new issues you can restore the reg keys with the following instructions.  ->Double Click "My Computer" on your desktop->Double Click "Local Disk (CSmile" (usually C: but might be something else in some cases)-> Double Click "Documents and Settings"-> Double Click your user name folder, typically your name or the username you use to login to your machine->Select "Tools" in the menu up top->Select "Folder Options"->Select the "View" tab->Select "Show Hidden Files and Folders"->Select "Apply" at the bottom of the window and then "Ok"->Double Click "Application Data" folder->Double Click "Windows Live Safety Center" folder->Double Click "BackUp" At this point you should see a list of back up files from your registry cleans. They should be called WLSC_Backup_Year_Month_Day_Time. You will want to double click a Registry Entries file type to restore your keys back to their original state. Please let us know if you have trouble with this process. We'd love to hear about your results if you restore your machine.  Regards,Marisela

     

     

    Tuesday, August 12, 2008 3:55 AM
    Moderator
  • I ended up having to format the hard disk and reloading everything, but to answer your questions:

    1. The "register clear" was a pop up that showed up and he thought he did something wrong and so he did what the pop up told him to. Then he was told that his system was being monitored and came back with a location of somewhere about 2 miles from where we live. Something about child porn and illegal stuff. That's when he called me. He was not looking at any child porn, but he was afraid that the police would come.

    2. As far as running the "clean up" - that was part of trying to reinstall Windows Live One Care. It would not install after I removed the program and tried to reinstall it. When I clicked on the link to go to the One Care clean up tool, it couldn't find the web page.

    3. One Care was not reponding at all, but also when we would type in "Windows Live One Care" and try to search google, it would not allow you to go to the One Care web site. You could click on the link, and it would take you to some other web page.

     

    Everything seems to be working just fine now after formatting. I've told him he will lose his computer if he clicks on anything he doesn't know about again. Thanks for the advice.

    Tuesday, August 12, 2008 1:00 PM
  • Thanks for the update and glad to hear that you got it resolved, albeit with the complete format and reinstall.

    I'm sorry that whatever malware whacked the PC made it past OneCare, though. Hubby may need a lesson in not clicking popups and not opening email attachments from unknown sources - even if it bothers me that OneCare should have stopped the malware. New variants are appearing constantly, so there is always a chance of infection with any protection in place. 

    -steve

     

    Tuesday, August 12, 2008 1:14 PM
    Moderator