Sorry it has taken so long to get this info. I am unable to access internet from the computer with the log-in issues, so I cannot download the MGADT. The only computer I am able to use is at work. I hope you can help me without this tool as i've now been down 1 week and I am hoping for quick resolve. As for the other info. you requested:
-Windows Vista Home Premium
-it does read OEM
-Customer Scenario is as follows: last Saturday I downloaded the SP1 update for Vista. Something I hadn't done since I bought my computer from Office Depot over 1 year ago. Upon rebooting the error code 0xc004e002 appeared saying "The software Licensing Service reported that the license store contains inconsistent data". I found a Microsoft Forum Thread that addressed this issue and attempted to follow the following directions given by Darin Smith, WGA:
1) Login to Vista and if a windows pops up, select the option "Use Vista in reduced functionality". If this does not work, log into Vista using safe mode.
2) Type %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing into the address bar of the browser that comes up.
3) Rename tokens.dat to token.bak
3) Reboot.
4) Log in normal mode.
5) Open a Browser and type %windir%/system32
6) A filder will open, scroll down till you find CMD.exe
7) Right Click the 'CMD.exe' file and select "Run as administrator"
8) A window will open with a black background. Type in: net start slsvc
9) Next type in: cscript slmgr.vbs –rilc
10) Reboot computer
11) You may be required to Activate. I suggest using the Activate by Phone method.
Being a novice at computer Technology...there is a good chance that i didn't follow the instructions exactly as necessary, however the steps were a bit confusing as I attempted to go through them ste-by-step on my own computer. Upon following those steps as best as I could, reboot brought up another message saying that I needed to reinstall windows which I am unable to do because a CD was not included in my bundle. I feel stuck and frustrated.
