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Live Meeting 2007 Conferencing Add-In failing on User Accounts RRS feed

  • Question

  • After installing an Edge and also upgraded to Exchange 2007, we've started encountering problems when installing the Conferencing Add-In for Outlook 2007. We run our conferencing on our OCS 2007 server.

    First time users need to enter User Accounts to verify connection to the Live Meeting service (why do they have to? Isn't it single sign on?)

    Then when pressing Test Connection they first get a response:
    "Your Live Meeting login information was successfully verified"
    but then a second prompt:
    Error: "A connection to the Live Meeting service could not be established. Please check the Live Meeting or portal URL and try again."

    It seem to me that the installation defaults to the OWA gateway which is https://email.mycompany.com  on the Live Meeting Service   URL.  Which also can be found in HKEY_CURRENT_USER\Software\Microsoft\Live Meeting\Preferences\Service\PortalURL
    However I've also tried using https://<ocs07-servername> and it's still not passing both tests.

    I've run the Best Practice Analyzer which is working fine except for the following:
    • one of the domain controller is 2008 (should not be a problem), rest is 2003
    • The Service Location (SRV) record for '_ntp._udp.mycompany.com' could not be retrieved from DNS server '172.20.1.10'. Client sign-in attempts to the Microsoft Office Communicator phone experience client may fail as a result. Verify that the DNS server is online and that the Service Location record is present.   (should not be a problem. we do not use phone)
    • vmware detected. (should not be a problem...)



    Help! :)
    Monday, February 9, 2009 12:29 PM

All replies

  • For OCS conferencing you only need to fill in the "Sign-in name" at the top.  Leave the fields under "Live Meeting Service" blank - those are only used when you have purchased hosted Live Meeting accounts from Microsoft.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Monday, February 9, 2009 4:23 PM
    Moderator

  • Mike, of course I've tried that!
    well it still fails.
    Tuesday, February 10, 2009 8:31 AM
  • That is very odd behavior.  Are you using the latest version of the client from http://office.microsoft.com/en-us/help/HA101733831033.aspx?  Does this happen to all PCs or just some of them?
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Tuesday, February 10, 2009 1:24 PM
    Moderator
  • Are the failing Live Meeting clients attempting to connect from the internal network or remotely via Edge?  Is Automatic or Manual configuration used for Office Communicator?  The Live Meeting client uses the same procedure as OC to locate your server(s) and authenticate.
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Tuesday, February 10, 2009 2:18 PM
    Moderator
  • This problem is not related to clients attempting to connect from inside/outside the Edge. That works fine.
    it's about the conferencing add-in in Outlook for scheduling meetings.

    When the User Setup somehow is able to save the settings (however it still fails at test),  it seems like the Meet now button works fine. It's only the "Schedule a Live Meeting" that connects to the live meeting server and fails.

    This problem is not just one client. It's concerning all the newly installed computers.

    I've noticed one detail amongst those users that somehow got Schedule a Live Meeting to work: the "Entry Code" is not present in the meeting invitations. Do anybody know what this behavior is about?  I see it also happens with my own AD user when I log on to another computer.
    Wednesday, February 11, 2009 11:16 AM