Retail boxed Office 2007 Professional - not genuine??

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  Hello Phil Downs,

  On the computer in question, when you visit www.microsoft.com/genuine and click on Validate Office, does Office validate or are you also told here that it is nongenuine?

  If nongenuine, are you presented options such as "Get Genuine" or "Resolve Online Now?"

  If you are shown such options and follow the links, is there a choice to apply for the Office Complimentary Replacement Offer?

  ---

  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  • Marked as answer by Darin Smith MS Wednesday, June 9, 2010 8:21 PM

  Tuesday, June 8, 2010 5:37 PM
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  "Phil Downs" wrote in message news:82fb0097-0478-4cd0-8655-4c1017bd3e55...

  A client has a laptop with Office Professional 2007 on it.  Whenever we start Office on this machine, we get a notification that Office is not genuine.  I'm holding the retail box for office Professional in my hand.  The product key on the box / sticker matches the product key reported by belarc advisior as the product key installed on the laptop.  Any suggestions on how to fix this???

  The Microsoft Genuine Advantage Diagnostic Tool output is attached.

  Thanks.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {A0C11084-E4CE-492B-8CD5-A23E0A3FE6D2}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.100218-0019
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Plus 2007 - 108 Invalid VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800d_E2AD56EA-766-2eff_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{A0C11084-E4CE-492B-8CD5-A23E0A3FE6D2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3548146139-1398124671-1502293860</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G70 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>C5303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>6BBECBBA43CE586</Val><Hash>dM3N4bwQBGR7VUtAiEAPeo6jyIw=</Hash><Pid>89409-707-8768501-65399</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500061-02-1033-6001.0000-0332009
  Installation ID: 009141765966345312359012305300978062866031699155695836
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: WQD8Q
  License Status: Licensed

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: NgAAAAEAAgABAAIAAQACAAAAAwABAAEAeqgcWlAeQq16f1wjgvTGBvL0BHbUX8TR7O2sVkbK

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   INSYDE     
    FACP   HPQOEM  SLIC-MPC
    HPET   INSYDE  SLIC-MPC
    BOOT   INSYDE  INSYDE 
    MCFG   INSYDE     
    ASF!   INTEL    HCG
    SLIC   HPQOEM  SLIC-MPC
    SSDT   INTEL   SataAhci
    SSDT   INTEL   SataAhci

   

  
  

  The pertinent part of the post is: Microsoft Office Professional Plus 2007 - 108 Invalid VLK

   

  The client does not have Office Professional but he has Professional Plus which is a volume license edition of Office.  This product is normally sold only to businesses and academic institutions in bulk (more than 5 computers at a time) and it has been widely counterfeited and pirated.  If the box says Professional and the installation says Professional Plus then your client has been had by one of the many pirates out there. I would suspect upon further checking that the client purchased this product from a company posting on eBay or the like. See Dan's post in an attempt to make this product legal.

   

  If the client has purchased the product through his business or academic institution as a Home Use Program then the client needs to contact the IT administrator at the place of business or contact Microsoft at the telephone number that was included in the documentation that was provided upon purchase.

   

   

  Tuesday, June 8, 2010 10:09 PM