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Product key is not valid for this media type. Error Code:0x80040509 RRS feed

  • Question

  • I am working on a machine for a customer. It is an eMachines system that came with Windows XP Home edition. It had been infected with a wide array of virii and spyware. I was able to get it up and booting again after removing the problems, but several Windows files had been modified. Once I was confident that the virii had been removed, I went to perform a repair installation in order to replace the damaged Windows files. The customer had provided a CD of Windows XP home that is marked "Not for Resale", so I assumed it to be an OEM version that would work with the COA sticker on the back of the machine, but I found that it also had a COA sticker on the envelope. Customer said they had purchased it online after losing the restore CD that came with the computer. The system was running SP3 before the infection, so I created a slipstreamed installation from the disk they provided including SP3 (disk showed it was XP Home SP1).

    I ran the repair install, and first tried using the key from the COA on the back of the computer. It told me that this was not valid for this install. It should have been my cue to stop there, but I wasn't thinking, so instead I used the key from the COA on the envelope. Everything finished up just fine. After booting up, I click on the customer's user name and I'm immediately taken to a window that has the message in the title about product key is not valid for this media type.

    Here is the output of MGADiag, in which I see it is listed as having a "Volume" key type. My question is this: is there anything I can do to fix the problem without flattening and reinstalling from scratch?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55277-643-7213323-23059
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {81C7B845-CDC0-4562-BDFD-5BED15D2C50E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-b036_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81C7B845-CDC0-4562-BDFD-5BED15D2C50E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55277-643-7213323-23059</PID><PIDType>1</PIDType><SID>S-1-5-21-4211988802-806092445-3835618934</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>T3882                          </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.15A.0085.P20.0412152353</Version><SMBIOSVersion major="2" minor="3"/><Date>20041215000000.000000+000</Date></BIOS><HWID>A50130E70184807D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T3882</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A7AD69A38DDEF1C</Val><Hash>rE12MLmoeMIRKLeiJvAJ2ETqRto=</Hash><Pid>81602-910-4757507-68859</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E848:emachines inc|1E848:Gateway, Inc|1E840:Gateway, Inc|1A0B7:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A




    Thanks!
    John

    Tuesday, October 27, 2009 7:01 PM

Answers

  • Hello John H in Space,

    The contents of the disc used to do the current installation of XP is a serious hack-job and should not be trusted to install Windows on the customer's computer.

    Your options at this point are:

    1.  Use a systembuilder/small manufacturer genuine MS hologrammed OEM installation CD to do a clean installation of XP Home onto the computer, using the product key on the eMachines CoA to install, and then doing a telephonic activation.

    2.  Order a Recovery CD from eMachines.  They generally charge about $25 shipped for a Recovery CD, if available for this model.  If not available, try a third party such as www.restoredisks.com.

    3.  Follow the Get Genuine prompts and purchase a WGA Kit for XP Home Edition.  This will be a full retail license for XP Home.  The WGA Kit gives you the product key immediately and tells you to try the PK Updater to Get Genuine, but we have already found out that the computer's current issues will not let the PK Updater run to complete its task.  The rest of the Kit is a genuine MS hologrammed CD that is sent in the mail and takes 1-2 weeks to get to you after you place the order.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 28, 2009 3:53 AM

All replies

  • Hello John H in Space,

    Not sure if this will work but worth it to try...

    Try the Product Key Updater Utility:  http://go.microsoft.com/fwlink/?linkid=45668  When it asks for a Product Key, use the one on the eMachines XP Home CoA.

    Post back with results! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 28, 2009 2:38 AM
  • Thanks for your reply, Dan.

    Unfortunately that won't work for me because it won't even boot up all the way into Windows to the desktop. The message pops up on login and then boots back to the login screen immediately on clicking OK. I was able to run MGADiag because it would work in safe mode, which is currently the only way I can boot all the way to the desktop. Product Key Updater says that it won't work in safe mode and exits. Even Safe mode with Networking support displays the message and kicks back to login screen.
    Wednesday, October 28, 2009 3:09 AM
  • Hello John H in Space,

    The contents of the disc used to do the current installation of XP is a serious hack-job and should not be trusted to install Windows on the customer's computer.

    Your options at this point are:

    1.  Use a systembuilder/small manufacturer genuine MS hologrammed OEM installation CD to do a clean installation of XP Home onto the computer, using the product key on the eMachines CoA to install, and then doing a telephonic activation.

    2.  Order a Recovery CD from eMachines.  They generally charge about $25 shipped for a Recovery CD, if available for this model.  If not available, try a third party such as www.restoredisks.com.

    3.  Follow the Get Genuine prompts and purchase a WGA Kit for XP Home Edition.  This will be a full retail license for XP Home.  The WGA Kit gives you the product key immediately and tells you to try the PK Updater to Get Genuine, but we have already found out that the computer's current issues will not let the PK Updater run to complete its task.  The rest of the Kit is a genuine MS hologrammed CD that is sent in the mail and takes 1-2 weeks to get to you after you place the order.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 28, 2009 3:53 AM
  • Was afraid of that, they probably picked up the disk in Chinatown or something... if it's a fake, it's a good one though, hologrammed and the whole 9.

    C'est la vie, should have just flattened/reinstalled clean in the first place, that's what I get for trying to make it easier for them, just makes it harder on me.

    Thanks again for your help.
    Wednesday, October 28, 2009 5:43 AM