· Business Goal: Avoid lost time and energy from deleting unnecessary contacts
· Repro Steps: Send an email to a user from an email address that doesn't exist in the system
· Expected Results: Emails that don't resolve and are not regarded should not appear in any history
· Actual Results: Every unresolved email sender is created as new contact in CRM
· Environment: We have MSCRM 2013 On Premise running on the min req for the new version. Both CRM and SQL are on the same box. The email router is on a separate server that also has Exchange and AD. I'm not aware of any rollups yet
available for the new version.
With regards to this setting:
Go to File - Options- Email tab and change the default display Settings (Uncheck Automatically create
records for Microsoft Dyanmics CRM).
I've already disabled this setting and I am still able to reproduce the problem.
http://social.msdn.microsoft.com/Forums/en-US/0f3f46ea-f58f-450e-8459-d1c7f8d9968f/automatic-creation-of-duplicate-contacts-in-crm-2011?forum=crm
Someone responded to the above forum post and suggested that there may be a system account that still has the auto create on promote setting turned on. He included an SQL query that lists out the users the values. The account that the email router uses to authenticate
was set to 1. I disabled the setting for that user and I'm going to test to find out whether that resolves the issue. I'm hoping that posting this on the forums will help others who have the same problem when they upgrade to CRM 2013.
Eric Hula
Eric Hula - CRM Administrator
