Helpdesk\Desktop Support for over 12 years, what now? RRS feed

  • Question

  • Hello,

    I have been in the IT field for 12 years now.  I started in the helpdesk environment. Over the past 12 years, I have had 3-4 jobs and they have all been helpdesk\desktop support .  The highest position I held was Senior Analyst for a helpdesk team.  I want to crossover to server admin but never given the chance.  This has been my reasoning for leaving some companies.  I have been MCDST and MCP certified since 2006.  What certs would be best to pursue in order get to the next level, which for me is server support


    Monday, June 18, 2012 7:59 PM


  • I would suggest pursuing either your MCITP: Enterprise Administrator (http://www.microsoft.com/learning/en/us/certification/mcitp.aspx#tab2) or the new MCSE: Server Infrastructure (http://www.microsoft.com/learning/en/us/certification/mcse-server-infrastructure.aspx) or MCSE: Desktop Infrastructure (http://www.microsoft.com/learning/en/us/certification/mcse-desktop-infrastructure.aspx)

    There are a few things to keep in mind here. The MCITP: EA is only in 2008 and will only have a valid upgrade path until June of 2014 per microsofts website. So if you are going to go this route I would suggest starting this ASAP as you have 5 core exams to take for the MCITP: EA plus 3 upgrade exams (so 8 total).

    The other option here would be to take the MSCE which requires 3 core exams which will give you your MCSA then two more exams to get your MCSE. With this none of the exams are out except one is in BETA and realize the OS isn't even out yet. So you aren't going to see any study material until 3 to 5 months after the release of the OS.

    So if you choose to wait for the 2012 Server you probably won't be able to finalize everything until fall of 2013. If you go for the MCITP you can start now, but realize that MS will be phasing this out and you will have to upgrade at some point as 2012 comes out.

    Personally, I'm going the MCITP route as i know a TON of business have already implemented 2008 R2, so a company is going to put a lot of value in those certifications. So you may be able to land a job before even completing your MCITP. Opposed to the 2012 route not only will you have to wait, your certifications won't be as valued until you find a company that actually has implemented 2012 (which a lot don't until the first SP).

    Hope that helps. Either way you can't go wrong with expanding your skill-sets with server certifications.

    • Edited by Terahertz PC Monday, June 18, 2012 9:13 PM Upgrade date is June 2014
    • Proposed as answer by Mr. Wharty Tuesday, June 19, 2012 11:10 PM
    • Marked as answer by Horizon_NetEditor Tuesday, June 26, 2012 6:04 PM
    Monday, June 18, 2012 8:54 PM