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CRM Continually disconnects

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Good Afternoon,

I have one user who's outlook/CRM link continually disconnects and logs her off. If she uses the web interface, it's fine. She's running Serivce Pack 15 for CRM Dynamics 4.0. Any ideas? Running the CRM diagonistic tool doesn't help.
- Moved by Andrii ButenkoMVP, Moderator Tuesday, June 21, 2011 5:57 AM (From:CRM)
Monday, June 20, 2011 8:06 PM

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I still have to look back at some setting with the person's profile or machine. Even without AD authentication they could still have a profile issue. It could me a machine issue too, have that user log into a different machine and see if they get the same problem. That will show you whether it's potentially a problem with the user's machine.
Jamie Miley
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- Proposed as answer by Jamie MileyModerator Wednesday, June 13, 2012 3:18 PM
- Marked as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Thursday, June 14, 2012 5:04 AM
Wednesday, July 6, 2011 1:53 PM

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Have you tried uninstalling and reinstalling the CRM for Outlook Client?
Jamie Miley
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Monday, June 20, 2011 8:51 PM

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We switched out her entire machine and it still happens.

Monday, June 20, 2011 8:54 PM
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It sounds like something might be messed up with the users active directory profile then.
Jamie Miley
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Tuesday, June 21, 2011 12:30 AM

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I would not be surprised if you see outlook attaching to exchang and then disconnecting again. The web client is outside of that connection but since the Outlook client is incorporated with exchange, there could be Exchange issues involved.

Look at the security log and see what protocols are successful or failed on the work station.

Also run a Sniff on the wire and look at the traffic. See alot of SMB traffic?

Curtis J Spanburgh

Wednesday, June 22, 2011 7:42 PM

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outlook isn't disconnecting. just CRM. Plus the system is a hosted 3rd party system with no AD integration.

Wednesday, June 22, 2011 7:51 PM
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any other ideas?

Tuesday, July 5, 2011 5:16 PM
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I still have to look back at some setting with the person's profile or machine. Even without AD authentication they could still have a profile issue. It could me a machine issue too, have that user log into a different machine and see if they get the same problem. That will show you whether it's potentially a problem with the user's machine.
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
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- Proposed as answer by Jamie MileyModerator Wednesday, June 13, 2012 3:18 PM
- Marked as answer by Curt Spanburgh MVP ModeratorMVP, Moderator Thursday, June 14, 2012 5:04 AM
Wednesday, July 6, 2011 1:53 PM

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Did you ever get this figured out?
Jamie Miley
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Wednesday, June 13, 2012 3:18 PM

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CRM Continually disconnects

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