Answered by:
Blocked Product Key

Question
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I have a copy of Win7v64 which Was purchased from Microsoft. It was shipped from Microsoft Corp 4600 Commerce Crossings Drive, Louisville KY 40229
Twice now it has suddenly been determined to be fake. The second time it is now blocked. It is not a Holiday Weekend, and by the time you all get back to work, I'll have to be dealing with this from a foreign country. Needless to say I am extremely aggravated. I do not want to pay another $149 to Microsoft to get a new genuine code since I have already purchased this directly from Microsoft. It was through an academic offer, from Microsoft, downlaoded through Digital River on May 6, 2011. I have the receipt, order# 11633091142.
Here is the Diagnostics report
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-F7PDX-Y64PQ-R6C2M
Windows Product Key Hash: pYFlmK53ufhEMHt7nqB2YyGu4b8=
Windows Product ID: 00371-153-8485395-85524
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6425A3D9-A51E-4E2A-BBE7-AFE99222B359}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\GregPC64\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6425A3D9-A51E-4E2A-BBE7-AFE99222B359}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R6C2M</PKey><PID>00371-153-8485395-85524</PID><PIDType>5</PIDType><SID>S-1-5-21-227937350-1949718313-3345892731</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA790FXT-UD5P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20090521000000.000000+000</Date></BIOS><HWID>A49E3D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Sunday, September 4, 2011 2:18 AM
Answers
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I just wanted to update this thread.
There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.
This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.
If you do still see this error please try the following:
1) Reboot and then re-try Activating and/or Validating.
2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:34 PM
Wednesday, September 7, 2011 9:34 PM
All replies
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Please visit this web site and click on Validate Windows, then restart your computer.
Carey FrischSunday, September 4, 2011 3:51 AMModerator -
I'm hvaing this same problem and I ried that site, but it keep saying the key is blocked.
I bought it from Microsoft directly, have made no HW changes, and it has worked properly for over a year.
Sunday, September 4, 2011 12:53 PM -
I just wanted to update this thread.
There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.
This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.
If you do still see this error please try the following:
1) Reboot and then re-try Activating and/or Validating.
2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:34 PM
Wednesday, September 7, 2011 9:34 PM