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genuine advantage kit RRS feed

  • General discussion

  • I have a genuine advantage kit for windows xp professional. and I am still having problem with my computer about my kit.

    Thursday, August 23, 2007 2:29 PM

All replies

  • Noel,

     

    Please use the same thread when posting because there will be a communication loss. Currently you have two separate posts.

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to

    Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and

    can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm

     

    Thursday, August 23, 2007 8:43 PM