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Incorrect product key? RRS feed

  • Question

  • I bought a laptop with Windows 7 pre-installed.  I receive a prompt for the product key whenever I attempt to open an office program.  I've entered the 25 digit key on the sticker on the underside of my laptop, but I receive an error message that it is invalid.  I haven't found any answers from previous posts with a similar problem.  Below is the diagnostic.  What next?

    Thanks in advance
    DG


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B278D13D-5809-42FA-B5D9-7C3CF5F96465}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B278D13D-5809-42FA-B5D9-7C3CF5F96465}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-923061490-2868688441-1772822067</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.00</Version><SMBIOSVersion major="2" minor="6"/><Date>20090907000000.000000+000</Date></BIOS><HWID>B0B83607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-3162009
    Installation ID: 021950450536191010406040823136818191528656672472346886
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2/26/2010 9:39:34 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqgArVRoVPnusgaqyJHWEGAYmnsYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            AMD           PowerNow
    Saturday, February 27, 2010 6:15 AM

Answers

  • Could it be that you used your Windows COA key to activate Office? Your Windows license seems ok, if your Office got past the 60-day trial time, you need to activate it with its own key.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Saturday, February 27, 2010 11:58 AM

All replies

  • Could it be that you used your Windows COA key to activate Office? Your Windows license seems ok, if your Office got past the 60-day trial time, you need to activate it with its own key.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Saturday, February 27, 2010 11:58 AM
  • Microsoft Office Home and Student 2007 - 100 Genuine

    That is the key you are looking for, check your packaging for the product key, if it came as evaluation software on your computer then you will need to purchase a key. From what I can tell you are still genuine meaning that you have not exceeded the time frame for the evaluation BUT the clock is ticking and you will need to obtain a license for office to continue using it. If you have a key and media for an earlier version you can uninstall the version you have and install the version that you have a legitimate copy of.

    For clarification, just because it is asking for activation does not mean that you can't use it if it is still in the evaluation state but you also don't want it to go non-genuine by waiting too long.

    Good luck.
    Saturday, February 27, 2010 1:16 PM
  • DMGarcia wrote:
    > I bought a laptop with Windows 7 pre-installed. I receive a prompt for the
    > product key whenever I attempt to open an office program. I've entered the 25
    > digit key on the sticker on the underside of my laptop, but I receive an error
    > message that it is invalid. I haven't found any answers from previous posts
    > with a similar problem. Below is the diagnostic. What next?
    >

    The Product Key on the CoA label affixed to the bottom of your laptop
    is that of Windows 7, as it says. It won't work for any other software.

    If you have a trial version of Microsoft Word installed, and it's
    asking for a Product Key, then you'll have to purchase a license for
    Word (or Office, as applicable) to get the correct Product Key.


    --

    Bruce Chambers

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    ~ Denis Diderot
    Saturday, February 27, 2010 7:02 PM
  • OGA Data-->
    Office Status: 102
      <- see A) below 
    Microsoft Office Home and Student 2007 - 100 Genuine <- see B) below
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    A) means one of the Office programs installed is a Trial version (In this case there is only one Office program installed, so it must be the one that is a Trial Version)

    B) means this copy of Windows is "currently" Genuine.  In this case, it's a Trial version that has not yet reached the end of the trial period.  Once it does, the code 100 (genuine) will change to 102 (Trial)

    Darin MS
    Monday, March 1, 2010 10:02 PM