locked
uninstalling windows live one care RRS feed

  • Question

  • attempting to uninstall windows live one care and have downloaded windows live one care cleanup tool and it appears to be hung up uninstalling MSI: Firewall2. what to do?
    • Moved by JimR1Moderator Wednesday, July 14, 2010 1:11 AM (From:Windows Live OneCare Firewall)
    Tuesday, July 13, 2010 8:39 PM

Answers

All replies

  • Did you first uninstall One Care through add/remove programs or programs and features? You can try restarting the computer and running the cleanup tool again. If uninstall fails again you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Tuesday, July 13, 2010 11:37 PM
    Moderator
  • attempted to uninstall through control panel add/remove and it hangs up early in the process. progress bar just sits in same position. then download and attempted to run one care clean up with the same result, ie it hangs. a number of automatic services are shut down. thought that it had virus but ran malwarebytes in safe mode and it says no. windows live one care service is shut down and will not restart as a number of other programs also will not start.
    Tuesday, July 13, 2010 11:49 PM
  • The additional information helps. See this post for a possible solution - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/531bbf4f-6f1a-4f44-afba-de263196269d

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, July 14, 2010 12:57 AM
    Moderator
  • problems go beyond uninstalling one care. one care appears to be uninstalled but then windows came up and said that it was not genuine. downloaded wga and attempted to run it but it appeared to not complete. reboot came back with that warning gone. internet explorer will not load a page. starts but pulls blank page, ie no dns error, just blank. windows update will not load. ms security essentials will not install. starts but goes nowhere.

    firefox will work but ie won't. what is the deal with .net update?

    Wednesday, July 14, 2010 2:54 AM
  • I'm locking this thread. Please refer to this one:

    http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d58206f4-d23a-49d2-b1ba-fb36f9bce5c1

     

    If your reason for uninstalling OneCare was not that it had stopped working and caused network problems and programs hung or not loading or closing, then please contact support for help.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, July 14, 2010 2:37 PM
    Moderator