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CRM 2013: Email subject and body being stripped out from Outlook client RRS feed

  • Question

  • Hi,

    I am using Outllok 2010 client for 2013 and using option "Check Incoming email in Outlook and determine whether an email should be linked and saved as a Microsoft Dynamics CRM record" in "Set Personal Options" setting. My Incoming emails arriving in a particular mailbox are created in CRM but subject and body of the email message are blank. Not sure why.

    Can anyone shed some light on it ?

    Vaibhav

    Tuesday, February 18, 2014 12:14 PM

All replies

  • Hi vaibhab

    Have you installed the latest crm client?


    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful" Thank you, DT

    Tuesday, February 18, 2014 12:17 PM
  • Hi

    Have you installed rollup for outlook client ?

    Also, try to enable outlook tracing on client machine --> Diagnostics.

    See if you get any error detail there

    Tuesday, February 18, 2014 12:19 PM
  • Yes, I am on latest Rollup for Server and Client.

    Vaibhav


    Tuesday, February 18, 2014 12:45 PM