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Error when trying to activate windows. 0xC004E003 RRS feed

  • Question

  • Hello!

    I have an old laptop I'm giving to my Fiance. I decided to reformat it before giving it to her. I used a key-grabber to grab the key, as this has worked well for me in the past. However after reformating and attempting to activate windows i'm getting an error. 

    What i've done so far:

    1) Looked at forums, some suggested doing the phone activation. following the steps does not get me a phone number to call. i only get options to 'contact microsoft' which redirects to the help docs. which has no phone number. or enter a new product key. or buy a new one. 

    2) I tried going to windows/genuine and using the legitcheck tool. However this only redirects me to a page to download windows security essentials. No error. no other messages. just a redirection to windows security essentials. 

    -----------

    3) I saw a post about Vista coming with two keys. an OEM-SLP and a COA-SLP. However the sticker on my laptop has faded. However I'm on windows 7. not sure if this is still true. most of the posts i'm seeing for this error code are super old, or resolved without confirmation. 

    My understanding is the key i have might be a 'self activating' key. and because i'm trying to activate it manually...it's not working. Any advice on how to proceed would be helpful. Thanks


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T7KBY-9FQB6-V9R8H
    Windows Product Key Hash: N/z/FGEFTZfX9pbGf3aabGCExBc=
    Windows Product ID: 00359-OEM-8992687-00191
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {75DE16C9-AFBC-498A-A497-627180040D9B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{75DE16C9-AFBC-498A-A497-627180040D9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V9R8H</PKey><PID>00359-OEM-8992687-00191</PID><PIDType>2</PIDType><SID>S-1-5-21-4236692150-327242429-4266231733</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091216000000.000000+000</Date></BIOS><HWID>96363207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800191-02-1033-7601.0000-2112014
    Installation ID: 020752187864019325026944252941650451257870150085015215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: V9R8H
    License Status: Initial grace period
    Time remaining: 15240 minute(s) (10 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 7/30/2014 6:01:04 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:30:2014 05:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABQABAAEAAAABAAAAAgABAAEAln2UF2gNiIKykjxqTs2CSZRHxKj41yJ7mMB2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      OSFR DELL   DELL    
      SLIC ALWARE ALIENWRE
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm


    Wednesday, July 30, 2014 1:14 PM

Answers

  • There may be an alternative to using the Recovery media -

     if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, July 30, 2014 4:50 PM
    Moderator

All replies

  • You need to reinstall Windows 7 using the proper Dell/Alienware Windows 7 Recovery DVD and it will self-activate.  The product key you pulled up using a keyfinder utility was likely the master product key used at the factory and it cannot be used with a reinstallation of Windows 7.  Please see: Dell Backup and Recovery Media Request Form

    Carey Frisch

    Wednesday, July 30, 2014 4:01 PM
    Moderator
  • There may be an alternative to using the Recovery media -

     if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, July 30, 2014 4:50 PM
    Moderator
  • Thank you. Unfortunately my warranty has expired so I have to call them. I'll update if this works. but something tells me they will charge me. :/

    Update: Dell charges 90 for a recovery disk. That's not an option. I might as well upgrade to windows 8 for that. Thanks Dell!


    Wednesday, July 30, 2014 6:28 PM
  • Thanks. This might be faster than contacting dell. Appreciate the advice :)
    Wednesday, July 30, 2014 6:29 PM
  • Good luck!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 1, 2014 3:51 PM
    Moderator