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Getting "Windows 7 build 7600 This Copy of Windows is Not Genuine" 6 months after buying and installing Windows 7 Ultimate upgrade. Also notified by MSE, now defunct. RRS feed

  • Question

  • Windows 7 Ultimate Upgrade version purchased from Amazon.co.uk seller, Nationwide Digital, in June 2010. Sealed, boxed product containing 32-bit and 64-bit disks.

    Upgraded from Vista Ultimate.

    Validation fails, says Microsoft have blocked license key. Have checked Microsoft site to compare. Box, license key, disks, all look genuine to me. Have emailed seller and Amazon, awaiting reply. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-BT8FW-MDHYQ-JCBQJ
    Windows Product Key Hash: ApMRrY8R5fLvunrVjqCSY6/Kx3w=
    Windows Product ID: 00426-067-8172665-86065
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {266DC50B-48AE-41E3-8B99-AB3F1D3D2122}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{266DC50B-48AE-41E3-8B99-AB3F1D3D2122}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JCBQJ</PKey><PID>00426-067-8172665-86065</PID><PIDType>5</PIDType><SID>S-1-5-21-1435694808-10329845-3542921567</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>775i945GZ</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20060904000000.000000+000</Date></BIOS><HWID>5B533807018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>5BADC16EDEA02A8</Val><Hash>l1Ff7rPnRE8R7YzB53rRQwl1QlY=</Hash><Pid>54189-OEM-1692201-26324</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-817266-00-2057-7600.0000-3472010
    Installation ID: 006076186910682805202661872441899686923505122915598003
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JCBQJ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 14/12/2010 18:08:16

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:13:2010 19:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAABAAAAAwABAAEAJJRQFbYdNrY0SGrgqnZI5Ez8ar+WrBZMGEEZQYDX

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A M I   OEMAPIC
      FACP   A M I   OEMFACP
      MCFG   A M I   OEMMCFG
      OEMB   A M I   AMI_OEM

     

     

    Tuesday, December 14, 2010 6:32 PM

Answers

  • Unfortunately, the installed copy of Windows 7 Ultimate is non-genuine and counterfeit.

    From your MGA Report:

    Windows Product ID: 00426-067-8172665-86065
    Product Name: Windows 7 Ultimate

    Please review:  Blocked Keys

    Contact the seller you dealt with and demand a full refund!


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 7:36 PM
    Moderator

All replies

  • Unfortunately, the installed copy of Windows 7 Ultimate is non-genuine and counterfeit.

    From your MGA Report:

    Windows Product ID: 00426-067-8172665-86065
    Product Name: Windows 7 Ultimate

    Please review:  Blocked Keys

    Contact the seller you dealt with and demand a full refund!


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 14, 2010 9:26 PM
    Tuesday, December 14, 2010 7:36 PM
    Moderator
  • Thanks to Carey Frisch for emailed reply.

    Tuesday, December 14, 2010 9:36 PM
  • Update on my situation. Amazon processing full refund and investigation underway.

    Thanks for all help. I will now purchase genuine license.

    Friday, December 17, 2010 10:21 AM
  • Hello Beelinehome,

    Thanks for posting an update!  It's good to see a positive outcome :-)

    Friday, December 17, 2010 2:30 PM