locked
Windows 7 HP product key trouble 3-mo. after installation RRS feed

  • Question

  • I bought a boxed version, all sealed-up, from an eBay seller on April 2, 2011 -- on April 30 the listing was removed from eBay for violating something. My copy was working great. All of a sudden today, July 10th, I started having trouble -- getting boxed messages about a counterfeit key & similar messages. If the product key was stolen, it must have taken MS 3-mo. to find out about it & to block it internally. I went online & checked around for an answer, & the "Is it legit" MS site told me to check the packaging carefully. I checked the hologram edge on the CD, or DVD, & it is definitely a label -- it is not built into the disc internally -- which it should be, according to MS. On a MS Answers post I read that if the 3-digit part of my ID number came within one digit of 230 or 231, then it was a stolen or misappropriated key. I ran the MSdiagnose tool & got the following report. Please advise... it looks like I've been 'had' & have to buy a good key -- this time I'll pay more & get it from the MS site!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-MDQ3J-XM379-VTM2X
    Windows Product Key Hash: 5z5CzZzgTlgBcrQfqMb+/wAGXYE=
    Windows Product ID: 00359-232-7205743-86614
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F1A6A151-9606-47B7-8742-9C3FA8DE813C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1A6A151-9606-47B7-8742-9C3FA8DE813C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VTM2X</PKey><PID>00359-232-7205743-86614</PID><PIDType>5</PIDType><SID>S-1-5-21-2606233615-3185159439-2713551543</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2800</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090403000000.000000+000</Date></BIOS><HWID>C6233107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-720574-00-1033-7601.0000-1912011
    Installation ID: 001585045893018795908736436104302625735960052374488044
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VTM2X
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 7/10/2011 5:32:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:10:2011 12:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAIAAAACAAAAAQABAAEA6GGYIENI3o2qf1RRPBCKhvzCaIAAHiqMTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   040309  APIC2000
      FACP   040309  FACP2000
      HPET   040309  OEMHPET
      MCFG   040309  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   040309  OEMB2000
      GSCI   040309  GMCHSCI
      AWMI   040309  OEMB2000
      SSDT   DpgPmm  CpuPm

     

     

    Monday, July 11, 2011 12:55 AM

Answers