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I have a old Office XP licence but when my old computer went bang I replaced it with a new computer and re-installed my existing Office XP. I entered the Product Key and all was fine but now microsoft are restricting access stating that I have an illegal copy. This is only installed on one computer and I know it is geniune software. What can I do as the website a nightmare to find where I need to go and what I need to do? Any help is much appreciated as really do not want the inconvenience of purchasing new software and re-installing!!!

Wednesday, November 4, 2009 5:28 PM

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Hello slm123,

Please repost your Office issue in the Office Genuine Advantage section of the forum: http://social.microsoft.com/Forums/en-US/genuineoffice/threads

When you post, follow these instructions:
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Thursday, November 12, 2009 6:13 PM
Thursday, November 5, 2009 12:16 AM