• Question

  • Apparently I'm not the only person having problems with Vista. I really wish I would have known before I bought my computer 4 months ago. I purchased an Emachine desktop. It came loaded with Vista basic home edition. Worked okay, but slower than XP did for about 3 months. Then the computer started freezing up and would not shut down. I did a system restore. That's when it all came apart. The computer couldn't find my modem. So I bought a new dial-up modem. Now, I can go online again, but need to sign on as a guest. NOW, my computer won't allow me to play DVD's, but CD's and CD Rom's work. It can't locate my printer plugged into the USB port. I originally loaded the driver patch and it worked.  I installed Norton 2008 antivirus, but there seems to be a conflict with that and the AOL antivirus and the Mcafee trial stuff that it came with. I'm ready to donate it to the local shooting range for a target and buy a MAC.

    Friday, December 14, 2007 8:26 PM


  • Hi Dave,


      I am sorry for the issues you have experienced. And while I agree that the freezing up part, may have been a Vista issue, the rest appears to be unrelated to Vista.

    1) Your computer couldn't find your modem, but the new one that you bought worked fine - sounds like a hardware issue with the modem.

    2) Can't play DVDs - Windows media Player does not play DVDs without buying a 3rd part plugin to enable DVD play back or installing a DVD player software.

    3) Printer not working - You said you originaly loaded the driver patch, but it doesn't sound like you re-loaded it after you did the system restore. Without the driver, Vista has nothing to do with the printer.

    4) Conflict between your 3 AntiVirus programs - again vista has nothing to do with this issue.


    If you would like to get help in resolving your issue, I suggest reposting in one of the Vista NewGroups at or got to for additional support options. Unfortunetly, This forum is for the support of Windows Genuine Advantage Validation issues and your issue is outside my area of knowledge.


    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Friday, December 14, 2007 10:46 PM