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Home server connector for Win 7 RRS feed

  • Question

  • I canot get my backups to work on a Dell laptop with Win 7 home edition. My network is healthy.  Does Homeserver 2003 recognize the Win 7 OS (doesn't indicate it knows the OS).  Connector software installed fine on the remote computer and all indications are that that the network is healthy.  No backups though.  Some help, please.

    Bill
    Monday, December 21, 2009 1:33 AM

All replies

  • The laptop is running on battery or on power cable?
    If you start a backup manually, does it work or do you get an error message? Which?
    Which version is shown in the console under Settings/Ressources?
    Best greetings from Germany
    Olaf
    Monday, December 21, 2009 11:49 AM
    Moderator
  • I have had the laptop on both . . battery and power cable.  When I start a backup manually I get an error message. 

    "Backup service is not running” error message in Windows Home Server.  I wne to the help section and through several procedures it recommended including repair of database.  All procedures worked sucessfully, yet I still get ths message. 
    Monday, December 21, 2009 8:53 PM
  • Do you have any clients, on which backup works?
    If yes, the problem is client based.
    If not, I would recommend to delete the backup database and start from the scratch.
    To do so, login via Remote Desktop using the account name Administrator and the console password (or if it is a self built machine, you can login locally as well).
    Click Start / Run and type cmd. Click OK.
    In the command prompt enter following commands:
    d:
    cd \folders\{00008086-058D-4C89-AB57-A7F909A47AB4}
    net stop pdl
    net stop whsbackup
    del *.*

    Check, if the folder still contains files.
    If yes, try to get rid of them with the command
    fsutil reparsepoint delete filename (replace file name with the name of the file, usually you can use the tab key to select the next file name)
    If there are multiple files, you can try 
    For %i in (*.*) do fsutil reparsepoint delete "%i"
    del *.* (again)
    The directory should now be empty.
    Check also the eventually available hidden folders
    d:\DE\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\
    c:\fs\<volumemountpoint>\DE\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\

    if there are still existing files. If yes, delete them as well.
    Reboot the server.
    Check, if you can run a backup and after it a cleanup without crashing out.

    Also take a look in the event log of the server, if there are evidences of a disk failure.

    Best greetings from Germany
    Olaf
    Monday, December 21, 2009 10:31 PM
    Moderator