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Windows 7 not genuine error RRS feed

  • Question

  • I have recently encountered a not genuine error on my windows 7 Home Premium edition.  I know that I have a valid OEM product which has been activated for over a year.  I have tried using system restore but it gives an error when restarting and does not restore to the previous point.

    I have run sfc/ scannow which also failed.
    The CBS.log contains the following error 4 time:
    [SR] Cannot repair member file [l:40{20}]"WindowsCodecsExt.dll" of Microsoft-Windows-WindowsCodecExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    Also ran MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
    Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
    Windows Product ID: 00359-OEM-8702191-25204
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5F561C35-63D5-47C0-AF7F-B85C89D95C65}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F561C35-63D5-47C0-AF7F-B85C89D95C65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGMYH</PKey><PID>00359-OEM-8702191-25204</PID><PIDType>3</PIDType><SID>S-1-5-21-2476582990-2883652785-3935566146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602  </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>55063F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6EDBC853A7A06CE</Val><Hash>cTVm27dqmvQnC9ua4BK59+1F7Jw=</Hash><Pid>81599-871-5648246-65038</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:26:2011 19:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			121410		APIC1740
     FACP			121410		FACP1740
     HPET			121410		OEMHPET 
     MCFG			121410		OEMMCFG 
     OEMB			121410		OEMB1740
     DMAR			AMI		OEMDMAR
     ASPT			121410		PerfTune
     OSFR			121410		OEMOSFR 
     SSDT			DpgPmm		CpuPm
    
    
    

    I do not know where to find a good copy of WindowsCodecsExt.dll to replace this file.

    Lance

    Thursday, August 25, 2011 1:09 AM

Answers

  • Hello martinetlr,

     

      Unfortunately, another poster disrupted the flow of the thread by piggybacking his issue in your thread. From experience this usually caused the thread to die.  If you are still experiencing your Non-Genuine issue, I recommend creating a new thread and re-post your description of the issue and a current Diagnostic Report (a "Do Over", if you will).

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:07 PM
    Thursday, September 1, 2011 8:07 PM

All replies

  • "martinetlr" wrote in message news:837ee6d9-d69c-4f65-a839-60d4cb5d48d3...

    I have recently encountered a not genuine error on my windows 7 Home Premium edition.  I know that I have a valid OEM product which has been activated for over a year.  I have tried using system restore but it gives an error when restarting and does not restore to the previous point.

    I have run sfc/ scannow which also failed.
    The CBS.log contains the following error 4 time:
    [SR] Cannot repair member file [l:40{20}]"WindowsCodecsExt.dll" of Microsoft-Windows-WindowsCodecExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    Also ran MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
    Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
    Windows Product ID: 00359-OEM-8702191-25204
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM>
    <BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date> 
    
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
    
    
    
    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    
    
    

    I do not know where to find a good copy of WindowsCodecsExt.dll to replace this file.

    Lance

    Don’t worry about that for the moment – I don’t think it has any bearing on the non-genuine issue.
     
    It looks to me as if your Licensing Store is corrupted.....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 6:33 AM
    Moderator
  • Windows activation error message appeared:

    An error has occured

    Code:
    0x8004F807

    Description:
    Unable to find a detailed error description.

    The facility code is:ITF (0x04)
    Facility error: 0xF807 (63495L)

    MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
    Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
    Windows Product ID: 00359-OEM-8702191-25204
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5F561C35-63D5-47C0-AF7F-B85C89D95C65}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F561C35-63D5-47C0-AF7F-B85C89D95C65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGMYH</PKey><PID>00359-OEM-8702191-25204</PID><PIDType>3</PIDType><SID>S-1-5-21-2476582990-2883652785-3935566146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602  </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>55063F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6EDBC853A7A06CE</Val><Hash>cTVm27dqmvQnC9ua4BK59+1F7Jw=</Hash><Pid>81599-871-5648246-65038</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:26:2011 19:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			121410		APIC1740
     FACP			121410		FACP1740
     HPET			121410		OEMHPET 
     MCFG			121410		OEMMCFG 
     OEMB			121410		OEMB1740
     DMAR			AMI		OEMDMAR
     ASPT			121410		PerfTune
     OSFR			121410		OEMOSFR 
     SSDT			DpgPmm		CpuPm
    
    
    

     

    Friday, August 26, 2011 1:01 AM
  • Hello martinetlr,

     

      Unfortunately, another poster disrupted the flow of the thread by piggybacking his issue in your thread. From experience this usually caused the thread to die.  If you are still experiencing your Non-Genuine issue, I recommend creating a new thread and re-post your description of the issue and a current Diagnostic Report (a "Do Over", if you will).

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:07 PM
    Thursday, September 1, 2011 8:07 PM
  • Decided that the issue was too complex and used the nuclear option.  Reloaded Win 7 and problem is gone (hopefully for good).  Only lost some data that I missed in my backups.

    Problem solved for now.

    Saturday, September 3, 2011 5:29 PM