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    I have recently encountered a not genuine error on my windows 7 Home Premium edition.  I know that I have a valid OEM product which has been activated for over a year.  I have tried using system restore but it gives an error when restarting and does not restore to the previous point.

    I have run sfc/ scannow which also failed.
    The CBS.log contains the following error 4 time:
    [SR] Cannot repair member file [l:40{20}]"WindowsCodecsExt.dll" of Microsoft-Windows-WindowsCodecExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    Also ran MGADiag:

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
Windows Product ID: 00359-OEM-8702191-25204
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5F561C35-63D5-47C0-AF7F-B85C89D95C65}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5F561C35-63D5-47C0-AF7F-B85C89D95C65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGMYH</PKey><PID>00359-OEM-8702191-25204</PID><PIDType>3</PIDType><SID>S-1-5-21-2476582990-2883652785-3935566146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602  </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>55063F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6EDBC853A7A06CE</Val><Hash>cTVm27dqmvQnC9ua4BK59+1F7Jw=</Hash><Pid>81599-871-5648246-65038</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:26:2011 19:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			121410		APIC1740
 FACP			121410		FACP1740
 HPET			121410		OEMHPET 
 MCFG			121410		OEMMCFG 
 OEMB			121410		OEMB1740
 DMAR			AMI		OEMDMAR
 ASPT			121410		PerfTune
 OSFR			121410		OEMOSFR 
 SSDT			DpgPmm		CpuPm

    I do not know where to find a good copy of WindowsCodecsExt.dll to replace this file.

    Lance

    Thursday, August 25, 2011 1:09 AM

Answers

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    Hello martinetlr,

     

      Unfortunately, another poster disrupted the flow of the thread by piggybacking his issue in your thread. From experience this usually caused the thread to die.  If you are still experiencing your Non-Genuine issue, I recommend creating a new thread and re-post your description of the issue and a current Diagnostic Report (a "Do Over", if you will).

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:07 PM
    Thursday, September 1, 2011 8:07 PM

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    "martinetlr" wrote in message news:837ee6d9-d69c-4f65-a839-60d4cb5d48d3...

    I have recently encountered a not genuine error on my windows 7 Home Premium edition.  I know that I have a valid OEM product which has been activated for over a year.  I have tried using system restore but it gives an error when restarting and does not restore to the previous point.

    I have run sfc/ scannow which also failed.
    The CBS.log contains the following error 4 time:
    [SR] Cannot repair member file [l:40{20}]"WindowsCodecsExt.dll" of Microsoft-Windows-WindowsCodecExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    Also ran MGADiag:

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
Windows Product ID: 00359-OEM-8702191-25204
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003

Other data-->
SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM>
    <BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602 </Version>
    <SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date> 


Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 



HWID Data-->
HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table

    I do not know where to find a good copy of WindowsCodecsExt.dll to replace this file.

    Lance

    Don’t worry about that for the moment – I don’t think it has any bearing on the non-genuine issue.
     
    It looks to me as if your Licensing Store is corrupted.....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 25, 2011 6:33 AM
    Moderator
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    Windows activation error message appeared:

    An error has occured

    Code:
    0x8004F807

    Description:
    Unable to find a detailed error description.

    The facility code is:ITF (0x04)
    Facility error: 0xF807 (63495L)

    MGADiag:

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RR88X-F4DWB-DGMYH
Windows Product Key Hash: n7A/6aBqBiwojzvDuQxnfEoF4Mk=
Windows Product ID: 00359-OEM-8702191-25204
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5F561C35-63D5-47C0-AF7F-B85C89D95C65}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5F561C35-63D5-47C0-AF7F-B85C89D95C65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DGMYH</PKey><PID>00359-OEM-8702191-25204</PID><PIDType>3</PIDType><SID>S-1-5-21-2476582990-2883652785-3935566146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602  </Version><SMBIOSVersion major="2" minor="6"/><Date>20101214000000.000000+000</Date></BIOS><HWID>55063F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6EDBC853A7A06CE</Val><Hash>cTVm27dqmvQnC9ua4BK59+1F7Jw=</Hash><Pid>81599-871-5648246-65038</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:26:2011 19:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIABgABAAEAAgADAAAAAQABAAEA6GFiZRU/DHdCxoCWCIWQL6Z2CoAW3tBNd/ZcbmI9kjJAiy6qdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			121410		APIC1740
 FACP			121410		FACP1740
 HPET			121410		OEMHPET 
 MCFG			121410		OEMMCFG 
 OEMB			121410		OEMB1740
 DMAR			AMI		OEMDMAR
 ASPT			121410		PerfTune
 OSFR			121410		OEMOSFR 
 SSDT			DpgPmm		CpuPm

     

    Friday, August 26, 2011 1:01 AM
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    Hello martinetlr,

     

      Unfortunately, another poster disrupted the flow of the thread by piggybacking his issue in your thread. From experience this usually caused the thread to die.  If you are still experiencing your Non-Genuine issue, I recommend creating a new thread and re-post your description of the issue and a current Diagnostic Report (a "Do Over", if you will).

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:07 PM
    Thursday, September 1, 2011 8:07 PM
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    Decided that the issue was too complex and used the nuclear option.  Reloaded Win 7 and problem is gone (hopefully for good).  Only lost some data that I missed in my backups.

    Problem solved for now.

    Saturday, September 3, 2011 5:29 PM