If you installed OneCare and activated a subscription, open OneCare and check to see what the reason for the at risk message is - actions to take.
If your subscription to OneCare shows incorrect or expired in OneCare
- Check your PC date and time.
- Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
- Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
- Open OneCare and click "Check for Updates" to have OneCare check for updated credentials
If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.
If you are reinstalling OneCare and cannot complete the installation, see the following posts:
Unable to Connect to Internet to Complete Installation
Troubleshooting Installation Issues - KB Article
FAQ: Reaching Support
-steve
