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cant finish the installation process RRS feed

  • Question

  • what do ni need to do to get virus protection-i thought i had a 1 yr subscription with the computer but i cant use it and a message appears that my computer is at risk

    Tuesday, August 5, 2008 1:49 PM

Answers

  • If you installed OneCare and activated a subscription, open OneCare and check to see what the reason for the at risk message is - actions to take.

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

     

    If you are reinstalling OneCare and cannot complete the installation, see the following posts:

    Unable to Connect to Internet to Complete Installation

    Troubleshooting Installation Issues - KB Article

     

    FAQ: Reaching Support

     

    -steve

    Tuesday, August 5, 2008 7:03 PM
    Moderator