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Validation issues with my genuine copy of Vista Home Basic 6000 RRS feed

  • Question

  • I ran the MGA tool because all of sudden I am getting the message in the bottom of my screen that says I am not running a genuine copy of Vista. But it is genuine, I bought it from Dell about a year ago, and installed over a genuine copy of XP . I have been through the all the fixes that I have found on the internet, and nothing works. I don't want to reinstall, because I don't want to lose everything. HELP me please!!!!




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4K6R3-F9P3Q-FTGB9
    Windows Product Key Hash: QyTed/8ApN0oSuQkVmoZ4mlfQ/w=
    Windows Product ID: 89572-480-7332427-71017
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {282080E4-C846-4F83-B121-0DB0F46A1B14}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\program files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{282080E4-C846-4F83-B121-0DB0F46A1B14}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FTGB9</PKey><PID>89572-480-7332427-71017</PID><PIDType>5</PIDType><SID>S-1-5-21-3616076528-1907060109-2494521108</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070712000000.000000+000</Date></BIOS><HWID>1B3E3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 530</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): The maximum number of secrets that may be stored in a single system has been exceeded.

    HWID Data-->
    N/A, hr = 0x80070565

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Thursday, June 4, 2009 10:34 PM

Answers

  • Hello Suzeann,


    Thank you for visiting us today :-). It appears you will need to re-activate which should rectifiy the situation. 


    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.



    Thank you :-)


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Friday, June 5, 2009 6:15 PM
    • Marked as answer by Stephen Holm Friday, June 12, 2009 2:35 AM
    Friday, June 5, 2009 6:14 PM

All replies

  • This is strange, I just installed Vista Service Pack 2, is it normal for this to install when windows is reporting that I don't have a genuine copy????????
    Suzeann
    Friday, June 5, 2009 2:34 PM
  • I rebooted and ran MGA again and this is what I got. I don't know what happened but I'm happy.
    Suzeann

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4K6R3-F9P3Q-FTGB9
    Windows Product Key Hash: QyTed/8ApN0oSuQkVmoZ4mlfQ/w=
    Windows Product ID: 89572-480-7332427-71017
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {282080E4-C846-4F83-B121-0DB0F46A1B14}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\program files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{282080E4-C846-4F83-B121-0DB0F46A1B14}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FTGB9</PKey><PID>89572-480-7332427-71017</PID><PIDType>5</PIDType><SID>S-1-5-21-3616076528-1907060109-2494521108</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070712000000.000000+000</Date></BIOS><HWID>1B3E3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 530</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): The maximum number of secrets that may be stored in a single system has been exceeded.

    HWID Data-->
    N/A, hr = 0x80070565

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Friday, June 5, 2009 2:58 PM
  • Hello Suzeann,


    Thank you for visiting us today :-). It appears you will need to re-activate which should rectifiy the situation. 


    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.



    Thank you :-)


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Friday, June 5, 2009 6:15 PM
    • Marked as answer by Stephen Holm Friday, June 12, 2009 2:35 AM
    Friday, June 5, 2009 6:14 PM