Safe mode verification RRS feed

  • Question

  • I didn't want to hijack a duplicate thread so I started this one. Hopefully if enough people post this same problem something will actually get done.


    I can't connect to the internet via IE7 unless in safe mode. So I wanted to reinstall it but I can't download it because I can't get verified in safe mode.


    Diagnostic Report (1.7.0062.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: X1INkQBffe+xa+QD64siedhzMGg=
    Windows Product ID: 89587-447-1710732-71966
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    ID: {74A28569-E9B6-4ACD-890C-1952D33D62AE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A28569-E9B6-4ACD-890C-1952D33D62AE}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TYP28</PKey><PID>89587-447-1710732-71966</PID><PIDType>5</PIDType><SID>S-1-5-21-2253632067-4124728781-4192840381</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070928000000.000000+000</Date></BIOS><HWID>C9313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>544B394ED8966F6</Val><Hash>mDBkfchbT4v6pjj2Pjck5aYyGrU=</Hash><Pid>54189-OEM-1691882-60667</Pid><PidType>4</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2B6E982F2A425DA</Val><Hash>jHxjS5PDxO+PLgp7BXl/W2Xh7zQ=</Hash><Pid>70145-749-1653767-57329</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Tuesday, November 6, 2007 9:38 PM



    Hello Supreme_Pizza,


      The reason you can not Validate online is because of the error code 0x80070426 (see line 3 &4 of your Diagnostic Report) This error code means that the Software Licensing Service is not running. Since the Validation process interacts with the Software Licensing Service to Validate Windows, I see why you are unable to Validate. Please follow the below steps to re-start the Software Licensing Service.


      What I do not understand is why you need to Validate to download IE7. Microsoft removed the Validation requirments for downloading and installing IE7.


      Lastly, I'm not a Internet Explorer expert, but since Vista comes with IE7, there is no download for IE7 for Vista and I am unsure if downloading IE7 for XP would install correctly in Vista. If your having an issue with IE7, I would suggest contacting Vista support at support.microsoft.com.




    Note: the steps must be done in Normal mode (not safe mode)

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, November 7, 2007 1:33 AM