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CRM 2011 Outlook x64 client RRS feed

  • Question

  • When I install the CRM 2011 outlook client on an x64 win 7 machine running outlook x64 the ribon diappears from outlook completly.  I though it was just my machine then I tired it on 5 others and always the same result. 

    Have seen the bug posted elseware online but not in CRM forums. here.  Does MS track bugs on this site?

     

     

    Wednesday, April 6, 2011 7:36 PM

Answers

  • http://support.microsoft.com/kb/2494581 

     

    Missing Outlook ribbon after CRM client installation

    I had this one happen to myself, since I had been using a previous beta version of the CRM 2011 client on my machine. I had uninstalled both Office and CRM, but there still remained a few lines in the registry that needed to be removed to get the Outlook ribbon to reappear.

    I have to tell you, Outlook 2010 really looks naked when the ribbon is gone (not just hidden). I’m not sure if there even was a way to do any basic Outlook operations like sending emails with the ribbon completely blank, so I started googling around immediately and came up with the instrcutions that pointed to the following steps required to restore the ribbon:

    • Run Regedit.exe
    • Locate the HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52} key
    • Delete the 2.4 key that’s found under it. It’s not needed anymore, there should only be 2.5

     


    Jamie Miley
    http://mileyja.blogspot.com
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    Follow Me on Twitter!
    • Marked as answer by dpharig Thursday, April 7, 2011 7:30 PM
    Wednesday, April 6, 2011 8:23 PM
    Moderator
  • PERFECT THANKS

     

     

     

    • Marked as answer by dpharig Saturday, April 30, 2011 10:00 PM
    Thursday, April 7, 2011 7:30 PM

All replies

  • http://support.microsoft.com/kb/2494581 

     

    Missing Outlook ribbon after CRM client installation

    I had this one happen to myself, since I had been using a previous beta version of the CRM 2011 client on my machine. I had uninstalled both Office and CRM, but there still remained a few lines in the registry that needed to be removed to get the Outlook ribbon to reappear.

    I have to tell you, Outlook 2010 really looks naked when the ribbon is gone (not just hidden). I’m not sure if there even was a way to do any basic Outlook operations like sending emails with the ribbon completely blank, so I started googling around immediately and came up with the instrcutions that pointed to the following steps required to restore the ribbon:

    • Run Regedit.exe
    • Locate the HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52} key
    • Delete the 2.4 key that’s found under it. It’s not needed anymore, there should only be 2.5

     


    Jamie Miley
    http://mileyja.blogspot.com
    Linked-In Profile
    Follow Me on Twitter!
    • Marked as answer by dpharig Thursday, April 7, 2011 7:30 PM
    Wednesday, April 6, 2011 8:23 PM
    Moderator
  • PERFECT THANKS

     

     

     

    • Marked as answer by dpharig Saturday, April 30, 2011 10:00 PM
    Thursday, April 7, 2011 7:30 PM
  • This works perfectly. Thanks for the quick fix Jamie !!
    Thursday, May 5, 2011 2:15 PM
  • Removed the 2.4 Key still did not get CRM Ribbon back in Outlook 2010 x64.  Tried uninstalling/reinstalling the CRM 2011 outlook client x64, but to no avail... Any suggestions?

    Thursday, July 7, 2011 9:32 PM
  • I would suggest openning a separate thread for this as this one has already been marked.  So a new thread will attract more attention.
    Jamie Miley
    Check out my about.me profile!
    http://mileyja.blogspot.com
    Linked-In Profile
    Follow Me on Twitter!
    Friday, July 8, 2011 1:55 PM
    Moderator