OCS - Using PBX-provided Caller ID

• Question

• 

  

  0

  Sign in to vote

   

  Is it possible to get OCS to use the PBX-provided CID (caller ID), instead of forcing a lookup in Outlook or AD? The reason I'd like this is that our PBX handles some specific functions like call queues.  A feature we really enjoyed in the past is the fact that we can use the queues to rewrite the CID and prepend it with "Sales" or "Technical Support" for example.  Now, OCS receives the call, but ignores the CID that is being provided to it and looks up the contact in Outlook or AD, which 9 out of 10 times, there's not a contact for.

   

  Ideas?

   

  Thanks!

  Tuesday, August 26, 2008 6:25 PM