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  • Hi,

    I need to contact technical support for hotmail... help center...does not work..it sends me in a endless cycle of useless *********. I can't stress what a piece of *** your help center is. If I click on "help center > contact us" the first thing I SHOULD see is a form or email I can contact for support. This isn't the case.

    Can someone..please ...help me contact hotmail technical support.
    Tuesday, November 4, 2008 9:00 AM

All replies

  • I absolutely understand your frustration. I finally learned the trick yesterday...

     

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

     

     

    Note, however, that you're off topic for this forum, which is dedicated to Windows Live OneCare. Though I can't fault you since the change to the support flow for many Windows Live products (and eventually all of them, I assume) has changed to this very frustrating process.

     

    -steve

     

    Tuesday, November 4, 2008 1:52 PM
    Moderator