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cannot open 2007 backup file after downloading the sunset version RRS feed

  • Question

  • I installed the sunset version this morning. Took 2 hrs, but finally was able to find the 2007 backups, including the one I backed up a couple of mins. before the install. I used the password for the file, but the new version doesn't recognize it. I didn't use the windows live id, but a separate password. Now I can't open my files. I'm really upset, since all my tax info is on the file. What do I do? I have the correct password. How can I get this open. I'm using windows 7.
    Thursday, January 20, 2011 6:50 PM

All replies

  • Write down your password as you remember it. Reboot your computer. Try the password again.

    If not successful, think if there might have been a different password in use.

    Thursday, January 20, 2011 7:32 PM
    Moderator