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Activation succesful but validation issue occuring RRS feed

  • Question

  • Hi,

    My machine has a genuine copy of Vista Business installed. I've been using it for about 2 months without any issues. Windows updates and virus scans are done regularly.
    As the copy of Vista is original, activation was succesful when the PC was new. In the last week I've suddenly started receiving the message that 'Activation was succesful' when logging on. The 'Victim of counterfeiting' message then appears and recommends that I validate the Vista Licence.
    Validating online has continuously proved unsuccesful - the validation is attempted and then a message is displayed saying that validation cannot be done.
    Here is the diagnostic text from the MGA tool:

    Diagnostic Report (1.7.0110.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x8004fe33

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-X222K-GQW4Q-7TTWQ

    Windows Product Key Hash: Vq/xolR3441hBOj6cLOh0AKpNSk=

    Windows Product ID: 89576-OEM-7202953-94975

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    ID: {D49D9EAA-CD3B-44F5-A1B6-4AE73327DAF0}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

     

    Browser Data-->

    Proxy settings: http=proxy.pnpgroup.co.za:80;https=proxy.pnpgroup.co.za:80;ftp=proxy.pnpgroup.co.za:80;gopher=proxy.pnpgroup.co.za:80

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D49D9EAA-CD3B-44F5-A1B6-4AE73327DAF0}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TTWQ</PKey><PID>89576-OEM-7202953-94975</PID><PIDType>8</PIDType><SID>S-1-5-21-4106708053-1524505702-69471632</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8918DEG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7KETB2WW (2.12 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080220000000.000000+000</Date></BIOS><HWID>AB313507018400F8</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7K   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9A02A53D8769D86</Val><Hash>a2BDvO9RG4IbCUMRwkLTZsHPKzU=</Hash><Pid>89388-707-2787774-65391</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00144-029-594975-02-1033-6000.0000-2872008

    Installation ID: 017312091090417006366412345291458151004490429751151913

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: 7TTWQ

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: QAAAAAMABQABAAEAAwABAAAAAwABAAEAeqgiUDPQf0Et4YCFsFQuCBjs/JBu11jQTauN7/L0RgZ8t64T3lhGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-7K  

      FACP                                   LENOVO                               TP-7K  

      HPET                                    LENOVO                               TP-7K  

      BOOT                                  LENOVO                               TP-7K  

      MCFG                                 LENOVO                               TP-7K  

      SSDT                                    LENOVO                               TP-7K  

      ECDT                                    LENOVO                               TP-7K  

      TCPA                                   LENOVO                               TP-7K  

      SLIC                                      LENOVO                               TP-7K  

      SSDT                                    LENOVO                               TP-7K  

      SSDT                                    LENOVO                               TP-7K  

      SSDT                                    LENOVO                               TP-7K  

      SSDT                                    LENOVO                               TP-7K  

    Please let me know what you think can be done about this.

    Regards,

    Randolph

    Sunday, December 7, 2008 9:56 AM

Answers

  • Hello Ranlea,

    Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:

     KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation

     http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 

     If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 8, 2008 8:17 PM
    Monday, December 8, 2008 8:16 PM