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    Hi.  I bought Windows 7 from my university bookstore 2 years and installed.  I am now getting a message that windows 7 is not genuine and my desktop is black.  I am pretty sure I have valid software.  How do I solve this issue?  Thank you.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-TCXC4-4RFMQ-69YBY
    Windows Product Key Hash: FOjpZUZXplV+G1BTUkEFj2CYdpc=
    Windows Product ID: 00426-437-4006396-85488
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {543FFAC9-C271-4082-9A93-C272A243D749}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{543FFAC9-C271-4082-9A93-C272A243D749}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-69YBY</PKey><PID>00426-437-4006396-85488</PID><PIDType>5</PIDType><SID>S-1-5-21-2832480623-445886602-1127008900</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>A5DB3007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 8:28:2012 17:49
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqgQzZxO8nuI/bZZZP7CA+xQRCVZV0af+mxGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09   
      FACP            DELL          FX09   
      HPET            DELL          FX09   
      MCFG            DELL          FX09   
      SLIC            DELL          FX09   
      DMY2            DELL          FX09   
      SSDT            PmRef        CpuPm

    Thursday, September 13, 2012 3:43 AM

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    Hmmm - the CHKDSK doesn't sound good.

    Please open Event Viewer, and open the Windows Application log - filter on Wininit events, and you should find the report from the CHKDSK.

    Copy and paste it to your reply.

    There are a fair number of errors in the SFC log -

     Line 37701: 2012-09-16 18:47:12, Info                  CSI    000001e8 [SR] Cannot repair member file [l:24{12}]"msftedit.dll" 
     Line 37704: 2012-09-16 18:47:12, Info                  CSI    000001ea [SR] Cannot repair member file [l:24{12}]"DVDMaker.exe" 
     Line 37707: 2012-09-16 18:47:12, Info                  CSI    000001ec [SR] Cannot repair member file [l:22{11}]"propsys.dll" 
     Line 37710: 2012-09-16 18:47:12, Info                  CSI    000001ee [SR] Cannot repair member file [l:22{11}]"sppobjs.dll" 
     Line 37713: 2012-09-16 18:47:12, Info                  CSI    000001f0 [SR] Cannot repair member file [l:14{7}]"sud.dll" 
     Line 37716: 2012-09-16 18:47:12, Info                  CSI    000001f2 [SR] Cannot repair member file [l:24{12}]"wpdshext.dll" 
     Line 37719: 2012-09-16 18:47:12, Info                  CSI    000001f4 [SR] Cannot repair member file [l:28{14}]"CertEnroll.dll" 

    Before deciding what to do about them, we need to see the results of that chkdsk :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 7:37 AM
    Moderator

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    You have a file mismatch in a critical system file -

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, September 13, 2012 7:24 AM
    Moderator
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    Hi Noel.

    Chkdsk repaired bad clusters in 14 files. 

    At the end of the SFC-System file checker - the error message indicated that not all files could be corrected. Still getting the pop indicated Windows is not authentic - black screen, etc.

    Here is the link to the CBS file.

    https://skydrive.live.com/redir?resid=53AC6991DBC37BD6!121&authkey=!AEvIFmsor2kGijw

    Thank you.

    Monday, September 17, 2012 2:06 AM
  • Question
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    Hmmm - the CHKDSK doesn't sound good.

    Please open Event Viewer, and open the Windows Application log - filter on Wininit events, and you should find the report from the CHKDSK.

    Copy and paste it to your reply.

    There are a fair number of errors in the SFC log -

     Line 37701: 2012-09-16 18:47:12, Info                  CSI    000001e8 [SR] Cannot repair member file [l:24{12}]"msftedit.dll" 
     Line 37704: 2012-09-16 18:47:12, Info                  CSI    000001ea [SR] Cannot repair member file [l:24{12}]"DVDMaker.exe" 
     Line 37707: 2012-09-16 18:47:12, Info                  CSI    000001ec [SR] Cannot repair member file [l:22{11}]"propsys.dll" 
     Line 37710: 2012-09-16 18:47:12, Info                  CSI    000001ee [SR] Cannot repair member file [l:22{11}]"sppobjs.dll" 
     Line 37713: 2012-09-16 18:47:12, Info                  CSI    000001f0 [SR] Cannot repair member file [l:14{7}]"sud.dll" 
     Line 37716: 2012-09-16 18:47:12, Info                  CSI    000001f2 [SR] Cannot repair member file [l:24{12}]"wpdshext.dll" 
     Line 37719: 2012-09-16 18:47:12, Info                  CSI    000001f4 [SR] Cannot repair member file [l:28{14}]"CertEnroll.dll" 

    Before deciding what to do about them, we need to see the results of that chkdsk :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 7:37 AM
    Moderator
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    Anything more??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, October 3, 2012 3:03 PM
    Moderator