OK here's my story
Vista Business OEM on a Dell laptop purchased a few months ago, direct from factory, installed Office 2003 and software for a 3G card. It was working fine until a few days ago, where it kept blue screening etc.
So after a bit of investigation I thought I would reinstall, from the Business Vista DVD that came with the laptop ( or so I thought ). That in itself raised problems, but when I finally got it going, it said it was not validated. After reading some threads, trying a few things, and now up to my fourth reinstall, I am getting all sorts of error codes come up. I have now found that the licence key that it says that it has is NOT the licence key that is on the bottom of the laptop, so I tried to use that one, but it says that it is already in use. I am also getting all sort of other errors saying that the EULA stops responding, that the RPC service has stopped, when it clearly says it is on. I can't even get to system properties now, or run the slui. I am most frustrated!!
I did manage to get the diagnostic report, which is below. As you can see from that, the last 12 digits of the alleged licence key is NOT what is on the bottom of my laptop.
I need assistance, and I need it quick!
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: a5dcb29b-4751-4147-94a7-23f19f751f55
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error: M:20070607172528590-
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>a5dcb29b-4751-4147-94a7-23f19f751f55</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-132079244-2877090977-3069483022</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>FF303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
