locked
Problem validating windows RRS feed

  • Question

  • To get straight to the point I am having troubles validating my windows XP. I am unaware to any reason as to why this should be. I have reformatted my computer a number of times during the process of which I had troubles getting windows to accept my product key which I suppose may have caused some sort of problem. Before I stop making sense to, as I have myself, I'll just tell you everything I know not neccessarily in chronological nor logical order. I hope you're still with me, and if your not, I reccomend pretending you read nothing of what I just said as it may potentially be superfluous information.

    ANYWAY

    When I bought my computer I recieved a copy of Windows XP packaged up nicely with a sticker of the product key attached to it. I am quite certain what I bought was perfectly legal.

    I reformatted my computer for the first time and when reinstalling I had realized I had lost my pretty little product key sticker and therefore could not install Windows.  In order to fix this problem I called 1-800-RU-LEGIT as requested by windows setup and was given a new product key which I have handy now.

    I reformatted my computer once again and used the most recently referred to product to install windows XP as it would make sense to do. But then I think, if my memory is correct, I had trouble validating windows with that product key.  However some way, it got activated, but I can't remember how.

    Then recently I went to install the latest version of Windows Media Player and was denied the right to do so because my version of windows XP is not genuine. And that is where the problem arises. I would preferably have a genuine version of windows and that's what brought me here.

    I know the information I have provided is not enough for you to help me (whom ever that may be), but I figured anything you need to know you can recieve by asking me. I have already downloaded the Microsoft Genuine Advantage Diagnostic Tool and can give you information from that if needed.

    I'll wait to hear back from you Mr/Mrs. Androgenous Microsoft Being. Thanks.

    Thursday, July 20, 2006 1:53 AM

Answers

  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23626
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: 71aebbf6-b095-4824-9615-3847fc69d7f5
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>71aebbf6-b095-4824-9615-3847fc69d7f5</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23626</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-73586283-1801674531</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1019.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20041014000000.000000+000</Date></BIOS><HWID>A2B33EE701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17946</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, July 20, 2006 5:35 AM
  • Bluesocks,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

    More bad news... Your copy of the Office Suite is Non genuine also.

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system

    Thursday, July 20, 2006 5:41 AM
  • Yup, that little sticker. Since the Product Key does not match your COA sticker, I would recommend a full reinstallation of the operating system in order to remedy the situation to the best possible scenario. The current installation is non-genuine, unfortunately. Fortunately, though, you have a good product key to back up on :).

     

    -phil

    Monday, July 24, 2006 7:21 AM

All replies

  • Bluesocks,

    could you plese provide us with the output of the diagnostic tool (get the latest version at http://go.microsoft.com/fwlink/?linkid=52012)

    Click the 'Copy to clipboard' button and paste your results here, so we may take a look and see what the problem may be.

    Anand

    Thursday, July 20, 2006 5:30 AM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23626
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: 71aebbf6-b095-4824-9615-3847fc69d7f5
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>71aebbf6-b095-4824-9615-3847fc69d7f5</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23626</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-73586283-1801674531</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1019.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20041014000000.000000+000</Date></BIOS><HWID>A2B33EE701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17946</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, July 20, 2006 5:35 AM
  • Bluesocks,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool here and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

    More bad news... Your copy of the Office Suite is Non genuine also.

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system

    Thursday, July 20, 2006 5:41 AM
  • Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Failed ActiveX enabled
    Passed Microsoft ActiveX controls loading

    I attempted to fix the ActiveX control problem by following the steps provided but it didn't work.

    Thursday, July 20, 2006 5:54 AM
  • Bluesocks,

    It looks like you are using a Volume License Key (VLK).

    Volume Licenses are only available for mostly corporate use and are not for sale as a retail item.

    Did you take your machine in to be repaired or serviced lately? anywhere that might have required your OS to be re-installed by a reseller perhaps?

     

    Unfortunately if it was, it sounds like the reseller is using non-genuine software for his business. I would recommend one of a few things.

     

    1 – You can file a Counterfeit report to try to qualify for a free WGA Kit. (to do this, go to www.microsoft.com/genuine and click Validate. On that next page for validation failure, you can click to “see all options” and file a report). Note, this offer is only valid for high quality counterfeit media that is deemed acceptable by our cryptography labs. (examples can be found here at www.howtotell.com).

     

    2 – You can file a piracy report to report the reseller of non-genuine media at www.howtotell.com.

     

    At this point I would recommend purchasing a copy of genuine Windows (options are given on the validation failure page).

    Anand.

    Friday, July 21, 2006 8:46 PM
  • Blue:

     

    Unfortunately, both your copies of Office and Windows aren't genuine. However, you mentioned you have recieved a replacement Product Key? Does it match the last 15 digits of the Product Key above?

     

    -phil

    Friday, July 21, 2006 8:49 PM
  • No, it doesn't.
    Saturday, July 22, 2006 3:05 AM
  • Do you have a COA? COA information can be found here: www.howtotell.com - if you do, what is your COA For? XP Pro? Home?

     

    -phil

    Sunday, July 23, 2006 7:01 PM
  • I used to have one, but I lost it, that it is why I needed to get a replacement product key. That is provided I did a sufficient job of understanding what a COA is. For clearification, it is a sticker with a product key on it, right? 

    Monday, July 24, 2006 1:05 AM
  • Yup, that little sticker. Since the Product Key does not match your COA sticker, I would recommend a full reinstallation of the operating system in order to remedy the situation to the best possible scenario. The current installation is non-genuine, unfortunately. Fortunately, though, you have a good product key to back up on :).

     

    -phil

    Monday, July 24, 2006 7:21 AM
  • I have reinstalled XP using an old COA number and a newer CD. I was unable to use the supplied COA number/code, and had to resort to an old (blocked) one in order to complete the instal. I also cannot use the upgrade tool, getting the 0x80004005 error too.

    I have not as yet installed any vesion of Office!

    Any thoughts anyone?

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23192
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: Expired code.
    ID: {62DCD540-9C4B-4AA9-B3F6-0C18CFE837B2}
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62DCD540-9C4B-4AA9-B3F6-0C18CFE837B2}</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23192</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-1532298954-839522115</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021213******.******+***</Date></BIOS><HWID>8121374F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, July 24, 2006 12:41 PM
  • Does this mean the product key currently being used on my machine will work? I don't want to reinstall if it's not certain that I won't have problems afterwards. I also don't know the product key currently being used on my machine; is there some way I could check? Also, is it somehow possible for me to check if the other product key I have a copy of is valid?

    Tuesday, July 25, 2006 4:29 AM