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Genuine Validation problem RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {7720DD92-62A5-4BF7-819B-0049A03AA173}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office PowerPoint 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7720DD92-62A5-4BF7-819B-0049A03AA173}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4293185741-846267368-1802146850</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN688AA-ABA m8226x</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.20 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071003000000.000000+000</Date></BIOS><HWID>7F313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89384-707-4159871-63816</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63697</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63300</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63707</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0062008
    Installation ID: 008446986095339602755195479780848233833693397755874064
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgABAAAAAwABAAEAeqjYdDbZhumSAIRJMmQ+HPL0DivoraxWz2om6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC

    I have been using this legal sotware for at least 2 years and suddenly it tells me I am going to lose my microsoft office in 12 days.  What is this all about?

    Saturday, February 13, 2010 4:44 PM

Answers

  • Hello Tipper321,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Excel 2007 - 108 Invalid VLK
    Microsoft Office PowerPoint 2007 - 108 Invalid VLK
    Microsoft Office Word 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your HP Pavilion computer does not technically have a Microsoft Office Suite installed.  You really have four separate programs installed, each of which happen to be programs that are available both individually and packaged in various combinations to make up various editions of the Microsoft Office 2007 Suite.  Each of these programs installed on your HP Pavilion computer is a Volume Licensing edition of these programs, and three of the four programs (Excel, PowerPoint, and Word) are reporting as nongenuine installations because they were installed using an Invalid Volume Licensing Product Key.

    Each of the Office component programs installed on your HP Pavilion computer is an edition of the program that is properly sold only thru the Volume Licensing program to larger businesses, educational institutions and governmental agencies.  Three of the four installations were done with Invalid Product Keys made by a pirating program known as a Key Generator.  The product key were NOT issued by Microsoft, making them Invalid.

    At the moment, Access 2007 is reporting as Genuine, but it is only Genuine if it is being used by the organization that holds the current and valid Volume Licensing Agreement with Microsoft for this product.  If you or the business, educational, or govermental organization you are associated with is not that organization, then your use of this product is nongenuine.

    If your use of the installed Office component programs is in association with a larger business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as VL discs, and you certainly should not have received Invalid Product Keys for these products.  Quite often people purchase what is advertised and packaged as retail licensed software, but all too often, the products they receive are counterfeit Office programs or products that are misrepresented as retail products.  This is a very likely scenario especially if you purchased these products from an online auction site or a no-name online store.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:33 PM
    Saturday, February 13, 2010 8:54 PM