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  • Question


    hi i have a toshiba satelite pro M30 laptop, someone repaired windows for me using a unregistered copy of windows, this caused me not to be able to update or do anything online, i tried the update windows key, but i have only the product recovery DVD which contains a 12 digit key and not 25 digits, so im stuck here without having a solution, i cannot format again because i'll get into a lot of difficulties.
    please advise
    Friday, December 28, 2007 4:11 PM


  • Eliene,


    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic.  Right now tthe best options is to ask  whomever repaired the laptop to use your recovery DVD and re-image the hard drive. Ensure all of your data has been backed-up. Also you can contact Toshiba Technicial support for advice and guidance as the software installed is OEM which will be supported by them. Hopefully this will help.



    Thank you,


    Stephen Holm, MS

    Friday, December 28, 2007 4:26 PM