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Invalid Product Key? RRS feed

  • Question

  • When I run the WGA tool, I get an "Invalid Product Key" notice.  However, this computer is an OEM computer (one I built myself) and has an OEM copy of Windows XP Pro on it that I purchased from a retailer online.  Does that mean this software is counterfeit?  How can I tell?  I did all the online tutorials on checking whether the CD and/or COA sticker is indeed genuine and they seem to pass.  So, I'm conifugsed as to why I'm having this problem or issue. The WGA Diag output is shown below:

     

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-PCTCC-CKBTP-2J3WM

    Windows Product Key Hash: gRJQUuGRoCuRX/69S0kREK8wlFM=

    Windows Product ID: 55274-640-0570682-23821

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {623E5864-5810-40A7-8900-1AFF16F9753D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

    Notifications Data-->

    Cached Result: 8

    File Exists: Yes

    Version: 1.7.18.7

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-470-80070002

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{623E5864-5810-40A7-8900-1AFF16F9753D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2J3WM</PKey><PID>55274-640-0570682-23821</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-287218729-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1018.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20070816000000.000000+000</Date></BIOS><HWID>63D3320701842277</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

    Friday, January 18, 2008 7:41 AM

Answers

  • Hello BMillikan,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, January 18, 2008 4:25 PM

All replies

  • Your MGA diagnostic report shows you have a Volume License copy of Windows XP Professional installed and not an OEM version (Windows License Type: Volume).  This appears to be a counterfeit copy.  Contact the seller who sold you this counterfeit copy and demand an immediate refund!

     

    Friday, January 18, 2008 8:18 AM
    Moderator
  • Hello BMillikan,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, January 18, 2008 4:25 PM
  • Hello Carey,

     

    Unfortunately, Microsoft did not have the WGA tool when I bought it (which was years ago when I first put my computer together).  If I kept the receipt (which I doubt after all this time), then I might pursue a refund given the fact that I know now that this license is counterfeit.  What I don't understand is that Microsoft allowed for an upgrade to Windows XP Pro x64 and I did so using this license.  I have always believed it was just an OEM license as I got the COA and CD (hologram CD at that) from this company.  So, I guess the old saying is true "If it's too good to be true, it probably isn't true."  I guess I got duped.  I bought this when I was buying lots of hardware and it would seem obvious that I would qualify for an OEM system license (which is what I wanted).  I just wasn't sure where the true price point was at.

     

    Live and learn, I guess.... now, I can't afford to run Windows on that machine unless the x64 license I got from Microsoft is good.

     

    Brian

    Friday, January 18, 2008 8:26 PM
  • Hell Matt,

     

    I will try to find the receipt from the vendor I got this copy of MS Windows XP Pro from.  I thank you for the info.  My little company doesn't have a lot of capital assets to work with so my immediate response may be just to load a "freeware" or unsupported OS onto my system until such time that I can get a valid/genuine copy of Windows XP Pro.  Now, I have an "Upgrade" to Vista Business, but since my license for XP Pro is counterfeit I doubt it would be completely legal to "Upgrade" to a known good Windows operating system.  I will look at my options for upgrading/replacing the non-genuine version of XP Pro.  I doubt we can afford to buy a whole new OS now and might have to "jump ship" to another OS until we can afford to replace the counterfeit OS.

     

    Thanks again,

    Brian

    PetraTech Solutions (An MSPP company)

    Friday, January 18, 2008 8:36 PM
  • Hello Brian,

     

    Before you have to "jump ship" there are other options available :-). 

     

    -  Have you filed a piracy report by visiting http://www.microsoft.com/piracy ?  You may qualify for a free version. 

     

    -  Did you work with Pay Pal and Ebay for a reimbursement.

     

    -  Can you remember the vendor where the software was purchased?  Please try and locate your receipt this will help.

     

    -  Who is the manufacturer for the computer or is it a built system?

     

    -  If the computer is from a manufacturer please contact the Technical Support Section and request a copy of the recovery media for the make and model of your particular system.

     

    -  Another option is purchasing the WGA Kit for $149.00 which is a full retail version. 

     

    -  How many computers does your business currently use? Should you have 5 or more it would be better to purchase a Volume LIcensing Agreement for the systems.

     

     

    Brian hopefully this will provide more light. Please take the time and file a piracy report. This will help you as well as future people who may become a victim. Also make an attempt to work with Pay Pay and Ebay. Should you find the receipt please let me know as well as include the information in the piracy case you submit.

     

     

     

    Thank you and have a wonderful weekend,

     

     

    Stephen Holm, MS
    WGA and OGA Forum Manager 

    Friday, January 18, 2008 11:42 PM