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I cannot download new trial word programs....little help please. RRS feed

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    I thought that I would save money taking trojan or something worse off of my computer. It took about three weeks. Now I am having trouble with my old windows xp and now cannot download a new windows program to reinstall the old xp or a new programs.

     

    Can someone tell me if there is a download to help me save the things on my computer.

     

    P.S. I hope that if any of you wants to save money eradicating a trojan or virus take it from me. Take your computer to a professional. Lol

    Sunday, March 21, 2010 1:44 AM

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    Hello gyneopathical,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button to copy report data to the Windows Clipboard, then right-click and paste the report into a response message in this thread.

    Step 2 is to look on the computer,  or with the materials you received with the computer, or the materials you received with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail packages for Windows have their CoA on the outer boxtop.  The product key is not on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 22, 2010 3:14 PM
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    Hello gyneopathical,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button to copy report data to the Windows Clipboard, then right-click and paste the report into a response message in this thread.

    Step 2 is to look on the computer,  or with the materials you received with the computer, or the materials you received with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail packages for Windows have their CoA on the outer boxtop.  The product key is not on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 22, 2010 3:14 PM

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    Hello gyneopathical,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button to copy report data to the Windows Clipboard, then right-click and paste the report into a response message in this thread.

    Step 2 is to look on the computer,  or with the materials you received with the computer, or the materials you received with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail packages for Windows have their CoA on the outer boxtop.  The product key is not on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 22, 2010 3:14 PM
  • Question
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    Hello gyneopathical,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the Copy button to copy report data to the Windows Clipboard, then right-click and paste the report into a response message in this thread.

    Step 2 is to look on the computer,  or with the materials you received with the computer, or the materials you received with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail packages for Windows have their CoA on the outer boxtop.  The product key is not on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, March 22, 2010 3:14 PM
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    No reply from original poster.

    Issue is assumed to be resolved.

    Darin MS
    Friday, March 26, 2010 8:31 PM