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Windows 7 Build 7600 this copy of windows is not genuine -What is possible resolution RRS feed

  • Question

  • I am having a strange issue that just popped up as my computer has been making routine self-updates to Windows 7.  I just started seeing the "Windows 7 Build 7600 this copy of windows is not genuine" and getting the pop-ups warning that I may have a non-genuine copy of windows.

    Let me give you the history on the PC.  I just purchased this unit from ComputerGeeks.com at the end of February.  It is a refurbished Asus desktop that according to all the information on the Retailer's site was to come with Window's Vista.  I actually was quite surprised when I booted the computer for the first time to see Window's 7 load.  Of course I thought nothing of it and assumed during the refurb, they must have just loaded on an OEM copy of Window's 7 at whatever service center they use for repairing units before reselling.  As I explained before just in the last week or so I have gotten the not genuine message.

    I am guessing that maybe since the computer was supposed to have Vista that there may be some kind of mismatch in the BIOS of the computer that needs resolved, I am not sure.  I also am not sure why when they refurbed the computer they did not properly install Window's 7 or include any kind of product key for me. What I do know is that I have already restored the computer once to try and resolve and of course this didn't fix the issue. 

    So what is the best course of action to resolve this issue.  I have already contacted Asus and their customer service is not very great.  I am going to contact ComputerGeeks.com to see if they in any way modified this computer before selling and shiipping to me.  My guess is that they did not do anything since it was advertised on their site as having Window's Vista.  I am trying to gather information here to help me get info so when i am speaking with Tech support for Asus again I can give them the exact solution from Microsoft.  

    In advance I appreciate any help you can provide on this issue.

    - Nate

    • Moved by Ronnie VernonMVP Friday, April 30, 2010 12:41 AM WGA Query (From:System Repair and Recovery)
    Thursday, April 29, 2010 1:52 PM

Answers

  • I am not able to install the version on the side which is listed as Vista, since the Refurb computer did not come with installation CDs from Asus.  Plus I have already done a restore from the restore partition on this computer and it came back as Windows 7.  Thank you, but I would not be able to complete the above suggestion. 


    If the computer came with a Certificate of Authenticity for Vista. Then the version of Windows that is Licensed for that computer is Vista, not Windows 7.

    The copy of Windows 7 currently installed on the computer is using an OEM SLP licensed Product Key. This type of key Only comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

    However, since the CoA says Vista, we know that Vista was the Windows that originally came pre-installed on that computer. That means the OEM Bios Flag in the hardware of that computer is geared to Only work with an Asus Vista OEM SLP key, not an Asus OEM SLP Windows 7 key.

    The fix is to contact Asus and get a replacment copy of the Vista Recovery Software for that computer and install it in place of the Windows 7.  (you may want to ask the people that sold you the computer, to pay for the replacment copy of the Vista Recovery Software since they sold you a computer with a Unlicensed and Non-Genuine version of Windows 7).

    Thank you,

     


    Darin MS

    Monday, May 3, 2010 7:41 PM

All replies

  • Download and run mgadiag.exe (Microsoft Genuine Advantage Diagnostic Tool) from http://go.microsoft.com/fwlink/?linkid=52012, then click the Copy button and paste what you see into a document that you print on paper. It will serve as the basis for your subsequent discussions with your supplier.

    There is a possibility that the licence warning is incorrect - see here: http://social.answers.microsoft.com/Forums/en-US/msestart/thread/3f877be5-3a04-47b7-a3ee-835910633110
    _________________________

    If this response resolves your problem, please click "Propose as answer" so that the thread can be closed. Thanks.

    Thursday, April 29, 2010 3:25 PM
  • Maybe someone can give me a little more informatin for when I speak with Asus.  Here is the  contents from the above step:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
    Windows Product ID: 00359-OEM-8992687-00118
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D2C64B81-D242-4A42-A018-09E6288EE6D9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D2C64B81-D242-4A42-A018-09E6288EE6D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-3076010256-4153143180-3422156716</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0701   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090821000000.000000+000</Date></BIOS><HWID>3DB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800118-02-1033-7600.0000-1182010
    Installation ID: 016103279533957181046930834806806781830310458205854413
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVQJG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 4/29/2010 7:21:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:4:2010 23:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEAvOkoQfziCIUKgIwmhDRoZUa8TJJAEpQiimDqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082109  APIC2005
      FACP   082109  FACP2005
      HPET   082109  OEMHPET
      MCFG   082109  OEMMCFG
      OEMB   082109  OEMB2005
      OSFR   082109  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Thursday, April 29, 2010 11:32 PM
  • Look on the bottom or side of the computer for the COA sticker that has a windows product key. The version listed on that sticker is the version that you will need to install on the computer, then activate by phone by typing "SLUI 4" without the qoutes, select country, dial the number provided and DO NOT enter any menu items, this will force a person to answer, then just activate phone.
    • Proposed as answer by tinku123 Friday, May 7, 2010 3:09 PM
    Friday, April 30, 2010 1:19 AM
  • I am not able to install the version on the side which is listed as Vista, since the Refurb computer did not come with installation CDs from Asus.  Plus I have already done a restore from the restore partition on this computer and it came back as Windows 7.  Thank you, but I would not be able to complete the above suggestion. 

    Friday, April 30, 2010 2:08 AM
  • I am not able to install the version on the side which is listed as Vista, since the Refurb computer did not come with installation CDs from Asus.  Plus I have already done a restore from the restore partition on this computer and it came back as Windows 7.  Thank you, but I would not be able to complete the above suggestion. 


    Look up the model of your computer and check the bios revisions on the ASUS website. You bios does not contain the marker for either Vista or 7 but a newer release for your specific motherboard may.
    Friday, April 30, 2010 3:24 AM
  • I would take the machine back to ComputerGeeks, show them the problem and demand that they fix it. If they were uncooperative then I would ring Microsoft and explain that although this is an OEM licence, the licensee (ComputerGeek) is refusing to honor the obligations he has under the terms of contract with Microsoft. Keep the above file - Microsoft will probably want to see it.
    Friday, April 30, 2010 9:25 PM
  • ComputerGeeks is just the reseller of the Asus Machine, so there is nothing that they can do from their end from what I have gathered.  Asus however, should be able to fix the issue and I am getting no where trying to get the issue resolved under warranty from them.

    You mention ringing Microsoft, where can I locate the number to make the call?

     

    Thank you, Nathan Dotson

    Saturday, May 1, 2010 6:53 PM
  • Google is your friend. Typing the words

    telephone number for microsoft technical support

    will get you straight to the right place.

    Saturday, May 1, 2010 7:11 PM
  • I am not able to install the version on the side which is listed as Vista, since the Refurb computer did not come with installation CDs from Asus.  Plus I have already done a restore from the restore partition on this computer and it came back as Windows 7.  Thank you, but I would not be able to complete the above suggestion. 


    If the computer came with a Certificate of Authenticity for Vista. Then the version of Windows that is Licensed for that computer is Vista, not Windows 7.

    The copy of Windows 7 currently installed on the computer is using an OEM SLP licensed Product Key. This type of key Only comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

    However, since the CoA says Vista, we know that Vista was the Windows that originally came pre-installed on that computer. That means the OEM Bios Flag in the hardware of that computer is geared to Only work with an Asus Vista OEM SLP key, not an Asus OEM SLP Windows 7 key.

    The fix is to contact Asus and get a replacment copy of the Vista Recovery Software for that computer and install it in place of the Windows 7.  (you may want to ask the people that sold you the computer, to pay for the replacment copy of the Vista Recovery Software since they sold you a computer with a Unlicensed and Non-Genuine version of Windows 7).

    Thank you,

     


    Darin MS

    Monday, May 3, 2010 7:41 PM
  • dir sir i have problem with the windos update

     

    Wednesday, December 29, 2010 3:32 AM
  • Wednesday, December 29, 2010 4:26 AM
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