Service Pack 2 Failed to Install RRS feed

  • Question

  • My computer recently starting messing up.  It first started with it not being able to sign on to website like hotmail or my bank account.  I fixed that, a couple of days latter my computer starts messing up again my internet slowed and everything just went down hill from then on.  I'm not at the point where my computer rolled back from service pack two to one and I just went out and bought Norton 360 and it won't let me install that either.


    My computer keeps poping up this instant messenger popup.




    I'm trying to update to service pack two just to be clear.


    I ran WGA Diagnostic this is the report



    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q9XKJ-DM48Q-PVXX7
    Windows Product Key Hash: qHj4KfpJhMz3tOBrR5P4midNQ0k=
    Windows Product ID: 55285-013-8753586-21411
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    CSVLK Server: N/A
    ID: {1CC1E867-9A9C-4C2C-8169-5EB80FB524B8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CC1E867-9A9C-4C2C-8169-5EB80FB524B8}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PVXX7</PKey><PID>55285-013-8753586-21411</PID><PIDType>5</PIDType><SID>S-1-5-21-436374069-152049171-1202660629</SID><SYSTEM><Manufacturer>IBM </Manufacturer><Model>2163570</Model></SYSTEM><BIOS><Manufacturer>ACER</Manufacturer><Version>V3.2 66MEN1Q                            </Version><SMBIOSVersion major="2" minor="0"/><Date>19981124000000.000000+000</Date></BIOS><HWID>FDE936AF0184004D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model>Aptiva</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57027</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 




    If anyone can offer any adivce.... It would be great... I pretty sure I have a virus somewhere in my computer.  I just want to get help with this.

    Saturday, March 22, 2008 3:15 PM


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